Appointment Center Agent

Who We Are:

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive exceptional care. Patient-centered whole-person care. Our unique full scope team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores Largest Teaching Health Center FQHC 11 Locations offering 44 Specialties NCQA Patient-Centered Medical Home Level 3 Certified Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty HPSA Scores: Primary: 17 Dental: 25 Mental: 20

What We Are Looking For

The Appointment Center Agent is primarily responsible for answering inbound calls for all of SAC Health departments in a positive timely and professional manner. Schedule confirm cancel and amend appointments as well as verify update and/or correct insurance information in the company provided computer system and software.

Schedule: 4 days per week 10 hours per day Tuesday - Friday 7:00 am-5:30 pm Location: Brier Clinic San Bernardino CA

Transfer Only - The position posted is for a transfer only - will not qualify for a pay increase.

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Answer inbound calls in a warm friendly and timely manner.
• Brand each call according to SAC Healths expectations and standards
• Provide accurate information for all inquiries regarding appointment information appointment location and doctor assignment and availability.
• Schedule cancel and amend appointments in the company provided computer system and software for all of SAC Health patients and departments accurately.
• Validate update and/or correct insurance information in the company provided computer system and software as needed for all of SAC Health patients
• Confirm eligibility status verify patient demographics authenticate the caller and collect pertinent billing information.
• Demonstrate the ability to be culturally sensitive and respect diversity work effectively and with individuals of different cultures and socioeconomic status; Passion for service.
• Other duties as outlined in the official job description.

QUALIFICATIONS:

• Education: High school diploma or equivalent required. Medical terminology and additional studies in business preferred.
• Licensure/Certification: Medical Assistant Preferred but not required. As a requirement of this position you must receive EPIC certification for the module you have been hired into.
• Experience: Minimum of one (1) year of experience in a Call Center/Appointment Center and/or in front or back medical office preferred.
• Essential Technical/Motor Skills: Telephone skills and computer competency required. Ability to calculate figures and amounts such as discounts and percentages is required.
• Interpersonal Skills: Effectively communicate with all levels of personnel students and patients by phone in writing and in person. Must be able to read analyze and interpret procedures from various payer sources. Must possess basic writing skills.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

EEO: SAC Health is committed to fostering a diverse equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

Full Benefits Package!

Industry Leading PTO Accrual (accrued per pay period) Sick Leave Paid Holidays Paid Jury Duty Bereavement SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) Retirement - up to 8% employer contribution Continuing Education and Learning Benefits Annual Mission Trip and much more!

Learn More About the Work We Do:

SAC Healths Mission: SAC Healths mission is to reflect the healing ministry & love of Jesus Christ through healthcare education & partnerships that empower our communities to flourish.

SAC Healths Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect