Ambulatory Service Representative II - Orthopedic Surgery
Ambulatory Service Representative II - Orthopedic Surgery
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Job Description
POSITION SUMMARY:
The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including but not limited to: front end customer service patient registration insurance/coverage verification appointment scheduling charge entry and a variety of administrative duties in support of department (such as handling forms phones filing making appointments photocopying faxing mailings letters reports etc.).
Position: Ambulatory Service Representative II
Department: Orthopedic Surgery
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Performs a wide variety of administrative duties to ensure proper functioning of assigned department including but not limited to:
- Reception & customer service
- creating or verifying Master Patient Index (MPI)
- registration demographics
- visit management
- appointment scheduling (including consults tests in-office procedures follow-up visits and cross-booking interpreters social services radiology etc.)
- insurance/coverage verification
- co-payment collection
- front-end review and correcting registration & insurance edits
- pre-authorization referral coordination and referral reconciliation
- Referral work lists
- Provides a variety of administrative duties in support of the practice (such as handling forms phones filing making appointments photocopying faxing mailings letters reports etc.).
- Other related duties as needed.
JOB REQUIREMENTS
EDUCATION:
Associates degree (or equivalent) or
HS/GED plus at least two years relevant experience.
EXPERIENCE:
Experience working in a clinical setting preferred.
KNOWLEDGE AND SKILLS:
- Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
- Demonstrated customer service skills including the ability to use appropriate judgment independent thinking and creativity when resolving customer issues.
- Must be able to maintain strict confidentiality of all personal/health sensitive information.
- Ability to effectively handle challenging situations and to balance multiple priorities.
- Basic computer skills and knowledge of Microsoft Office applications (MS Word Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications or apps job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
