Dealer Services Analyst
Dealer Services Analyst
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Job Description
Interested in joining a company that believes their employees are their greatest asset and that caring for customers and serving the communities where they do business is job #1 Are you looking to join a company offering a variety of career paths and personal and professional growth opportunities
If so Ford Credit may be the place for you. At Ford Credit you will have the opportunity to develop automotive financing experience in a positive work environment with a network of experienced leaders who will support your career development. Ford Credit is a solely owned subsidiary of Ford Motor Company a leader in the automotive Credit is the financial services division of Ford Motor Company offering automotive financing and leasing options for both new and used vehicles commercial financing and lines of credit to dealerships. More information about Ford Credit can be found by visiting this position
Ford Credit is seeking to hire multiple Dealer Service Analysts both in the consumer and commercial segments of our auto-lending department.
Dealer Services Analysts analyze investigate and decision consumer and commercial loan applications for the contiguous United States. Daily work includes call handling and loan application collaboration with Ford dealers and Lincoln retailers.
If selected you will be offered a position as Dealer Services Analyst in either the consumer or commercial segment of our auto-lending department.
Geographic qualification
Applicants must live within the Nashville metropolitan area specifically within 50 miles (approximately) of Franklin TN. We consider the following to be within 50 miles of Franklin: Columbia Spring Hill Brentwood Nashville Hendersonville Gallatin Mt. Juliet Smyrna Murfreesboro.
Work location
This is a hybrid in-office and at-home position. The standard schedule is four days a week working in our Franklin TN office and one days a week working from home. There are times where temporary adjustments will be made to the standard schedule and the standard schedule is subject to change.
Responsibilities
What youll do
- Analyze and decision automotive loan applications submitted to Ford Credit.
- Understand divisional financing plans programs and requirements and practice steadfast adherence to policy and procedure.
- Analyze applications to determine investigation needs including for potential fraud or misrepresentation.
- Promote the value of Ford Motor Company and Ford Credit products and services. Leverage relationships to effectively maintain consistent decisioning standards based on consumer/commercial credit indicators and key business metrics.
- Maintain a sales and relationship mindset to ensure high levels of dealer and customer satisfaction drive Dealer Satisfaction and Net Promoter Score (NPS) initiatives.
- Support diversity initiatives by understanding respecting and valuing the differences that define employees as unique individuals.
- Show team spirit by respecting the needs of others offering to help and having flexibility by joining in team efforts to work during our busiest times (holidays and sales events).
- Welcome positive coaching and learning opportunities to improve your skills.
Qualifications
Youll have
- Bachelor of Business Administration or related business degree.
- Basic understanding of consumer and/or commercial credit financial analysis sales collections caring for customers and relationship management.
- Proficient computer skills including the ability to utilize core applications within the Microsoft Office suite.
- Excellent verbal and written communication skills.
- Strong sales and negotiation skills.
- Ability to perform multiple tasks simultaneously while maintaining high level of organization and time management.
- Analytical and quick decision-making skills independently identifying and implementing solutions to problems and overcoming challenges.
- Interpersonal skills including the ability to quickly adapt communication style and approach as appropriate.
- Must be available to work a flexible schedule Monday-Friday which includes some evenings holidays Saturdays and Sundays.
- Ability/willingness to travel as needed generally no more than one to two weeks per year.
- Applicants need to be willing to fulfill employment obligations in a hybrid work environment that includes working from home. When working from home employees need reliable high-speed internet connectivity and a quiet space with minimal distractions or interruptions.
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental and prescription drug coverage
Flexible family care parental leave new parent ramp-up programs subsidized back-up childcare and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.
This position is a salary grade:5
For more information on salary and benefits click here.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.
Required Experience:
IC
Employment Type
Full-Time
