Principal Technical Program Manager - AI Enhanced Services
Principal Technical Program Manager - AI Enhanced Services
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1 Vacancy
Job Description
What are we looking for
We are seeking a highly experienced and driven Principal Technical Program Manager to lead the execution of our AI-Enhanced Services roadmap. In this role you will be instrumental in driving cross-functional collaboration managing complex technical dependencies and ensuring the successful delivery of AI/HyperAutomation (HA) features that will transform our service delivery model and improve our client experience.
What will you do
- Program Leadership & Execution
- Lead the planning execution and delivery of strategic AI-enhanced services initiatives with a primary focus on integrating AI into TDR operations and platform capabilities.
- Drive the implementation of AI-driven alert reduction automated case management and enhanced detection/reporting.
- Manage the Crawl Walk Run implementation phases (0-24 months) for various AI initiatives ensuring adherence to timelines and objectives.
- Oversee the simplification of service offerings from seven to three core offerings and the development of a specific offering for Partner/Channel growth.
- Deep Technical Acumen
- Significant experience working with cybersecurity threat services and associated technology
- Possess a deep technical understanding and experience with AI/ML concepts data pipelines and scalable software architectures.
- Collaborate closely with engineering and architecture teams to influence technical design decisions ensuring solutions are robust scalable and align with long-term platform strategy.
- Proactively identify technical challenges propose alternative solutions and drive consensus among technical leads.
- Understand and articulate complex technical trade-offs to both technical and non-technical stakeholders.
- Cross-functional Collaboration & Engineering Practices
- Foster tight collaboration with Engineering (Platform teams Purple Engineering Purple AI) Product Strategy Analyst Experience and Product Engineering to ensure alignment and successful delivery of critical AI/HA features and Global Tenancy.
- Champion best engineering practices including continuous integration/continuous delivery (CI/CD) testing methodologies and code quality within the context of the program.
- Act as a central point of contact for all stakeholders providing clear communication and managing expectations across teams.
- Technical Program Management
- Identify and manage complex technical dependencies across multiple teams and systems.
- Proactively identify and mitigate risks to program success escalating issues to leadership as needed.
- Work closely with product architecture and engineering teams to define technical requirements scope projects and track progress against key milestones.
- Stakeholder Management
- Communicate program status risks and achievements to senior leadership and cross-functional teams.
- Guide existing organizations and leaders through the evolution of service delivery models particularly the new TDR path through Channel/Partner sales motions.
- Build consensus and alignment on priorities equities and help executives navigate complex decision-making.
- KPI Tracking & Reporting
- Define and track key performance indicators (KPIs) for financial operational and customer impact metrics including cost savings N/U ACV alert triage reduction time per support ticket SLO/SLA changes FNs/FP rates and CSAT.
What skills and experience should you bring
- Bachelors degree in Computer Science Engineering or a related technical field.
- 10 years of experience in technical program management with a strong focus on large-scale software development and cross-functional initiatives.
- Past experience in Managed Detection & Response Incident Response Threat Hunting or Intelligence. The ideal candidate will have experience in several of these areas.
- Demonstrated deep technical understanding of AI/ML concepts data science workflows and cloud-native architectures.
- Proven ability to engage with engineering at a detailed technical level contributing to architectural discussions and challenging technical assumptions.
- Proven experience leading programs involving AI/ML automation and platform integration.
- Deep understanding of the cybersecurity landscape specifically in Threat Detection and Response (TDR) Security Operations and Technical Support.
- Demonstrated ability to manage complex technical dependencies and drive alignment across diverse engineering and product teams.
- Excellent communication interpersonal and presentation skills with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Strong analytical and problem-solving skills with a data-driven approach to decision-making.
- Experience with agile development methodologies.
- Ability to thrive in a fast-paced dynamic environment.
Preferred Qualifications
- Experience with Go-to-Market (GTM) strategies and channel/partner enablement.
- Familiarity with financial planning and ROI analysis for technical programs.
- Experience with technologies like PurpleAI Intercom and Databricks.
- Experience driving engineering excellence initiatives and promoting best practices within development teams.
Required Experience:
Manager
Employment Type
Full Time
