Financial Counselor
Financial Counselor
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1 Vacancy
Job Description
Job Summary
The Financial Counselor assists patients and family members in financial interactions related to their health care expenses. By establishing relationships they serve as a patient advocate and educator in order to assist in navigating through available resources to fund their health care expenses. The Financial Counselor works closely with clinical providers (i.e. physicians case managers executive administrators) to provide financial guidance that will support the clinical needs of our patients throughout the Spectrum Health delivery system. Provide financial assistance Marketplace Open Enrollment and special enrollment opportunities to patients. Patients who have been involved in auto accidents or injured at work need SAR placement or need on-site assistance are a large part of this role.
Essential Functions
- Conducts in-person interviews and consults with patients and their families which may include travel to multiple locations or home visits.
- Acts as the liaison between the patient and intake registration or clinical staff as well as outside organizations on matters related to assisting the patient with securing a funding source.
- Investigates and makes recommendations on complex cases to secure third party funding sources including but not limited to Medicaid Medicare auto workers compensation COBRA crime victims compensation access to insurance exchange liability coverage and grants.
- Participates in continuing education in order to stay current on relevant patient funding sources Financial Assistance Policies and Patient Financial Interaction Best Practices.
- Acts as the liaison between the price estimator and the patient.
- Responds to patient inquiries and provides on-site consultation and support as a liaison for billing collections and denial management questions as needed which may include collecting patient deposits or setting up payment arrangements if requested by the patient.
- Communicates and collaborates with patients and their families to resolve financial barriers to care.
- Evaluates qualification for financial assistance which may include Propensity to Pay evaluation and/or completion of the application process.
Qualifications
Required
- High School Diploma or equivalent
- 2 years of experience typically gained through skills/knowledge/abilities health care revenue cycle or equivalent customer service medical billing/third party payers Microsoft Office financial/mathematical skills or business office experience
- CRT-Application Counselor (CAC) - CMC Centers for Medicare & Medicaid Services - within 60 Days
Preferred
- Associates degree or equivalent customer service health services health care administration information technology business or accounting
About Corewell Health
As a team member at Corewell Health you will play an essential role in delivering personalized health care to our patients members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators leaders and innovators that continue to build on one shared mission statement - to improve health instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal OakDepartment Name
Financial CounselingEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8:00 a.m. - 4:30 p.m.Days Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Employment Type
Full-Time
