General Manager
General Manager
Posted on :
19-07-2025
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1 Vacancy
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Job Description
Description
Additional Information: This hotel is owned and operated by an independent franchisee PEG Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Moxy is for Play. Seriously. As the General Manager of a Moxy Hotel youll lead the charge in creating a bold playful and unforgettable experience for guests while delivering strong business results. This role combines strategic leadership with a hands-on high-energy presenceperfect for someone who thrives in fast-paced environments and knows how to make work feel like play. The Moxy Phoenix is located in the iconic 1920s Luhrs Building in the heart of downtown Phoenix. We offer 164 smart and simple rooms; the lobby bar is the heartbeat of the hotel designed to engage our guests and encourage locals and visitors to connect.
Youll be responsible for all aspects of hotel operations including guest and team satisfaction financial performance sales and revenue growth marketing execution and ensuring optimized returns for ownership and stakeholders. Youll champion brand standards while bringing the Moxy spirit to life: lively communal spaces spontaneous moments and an environment thats anything but typical.
Were looking for a General Manager who is thoughtful spirited and funbut also focused results-driven and operationally sharp. The right person has a proven track record of overcoming challenges growing RevPAR and improving the guest experience all while fostering a culture of creativity inclusivity and connection. You know how to inspire your team energize the guest journey and make every moment count.
Moxy GMs take their work seriously but never themselves. Youll build strong relationshipswith guests team members owners the local community and Marriottusing proactive communication clear performance goals and a whole lot of personality. If youre always-on love doing it all think outside the box and bring DIY energy to everything you do Moxy might just be your perfect match.
RESPONSIBILITIES:
- Leads and represents the hotel in alignment with PHG Core Values and Mission.
- Develops and executes business plans to maximize guest satisfaction profitability and market share.
- Has awareness and understanding of current market trends understanding of local competition as it relates to rooms meeting space and F&B outlets if applicable.
- Ensures Brand strategies and initiatives are executed on property to ensure compliance with Brand Standards and meeting guest expectations of the Brand.
- Ensures all services programs are in place and executed.
- Provides timely feedback to direct and in-direct reports regarding performance to ensure hotel and Brand Standards are maintained or exceeded.
- Effectively manage the flow of operating costs labor revenues and profitability to ensure they are maintained according to goals.
- Reviews and follows up on property guest satisfaction scores and comments; identifies trends and creates plans to address.
- Establishes clear lines of responsibility and expectations for management team.
- Represent the hotel in a professional knowledgeable and eloquent manner.
- Through daily inspection of the property ensures all public spaces grounds work and kitchen areas and heart of house areas meet sanitation and cleanliness standards.
- Acts as project manager for any capital improvements.
- Dress appropriately in business attire at all times.
- Ensure compliance with all Brand standards.
- Works with Regional Sales Marketing and Revenue teams to develop and implement strategies to gain market share and increase profitability in all areas of the property.
- Support the sales efforts through partnership with property Director of Sales.
- Interact with on-property guests to prospect new business and build awareness of guest insights.
- Ensures all national and regional marketing programs are pulled through to relevant areas.
- Manages property controllable costs associated with all departments in the hotel.
- Effectively shares profit forecasts with all employees; creatively identifies ways to engage the associates in hotels profitability.
- Ensures all reporting and expenses are complete for month/ year end by established deadlines
- Reviews and approves all invoices; reconciles and submits all credit card expenses.
- Prepares for monthly reviews with Area Director of Operations and Asset Manager/Owner.
- Keeps all stakeholders (regional teams asset managers property management team) advised of performance in areas of finance and guest and associate satisfaction.
- Conducts monthly and annual property critiques & business reviews.
- Leads on-property associates through changes providing leadership and support.
- Understand performance expectations for all position; ability to communicate expectations of performance consistently and with fairness.
- Ensures ongoing development of management team
- Appropriately seeks approval in staffing changes regarding positions and compensation.
- Maintain awareness of associate satisfaction by actively engaging with associates at all levels.
- Ensure compliance with all PHG Standards as outlined in the Employee Handbook and Company Standard Operating Procedures (SPOs)
- Ensures compliance with all labor requirements compliance with federal state and local requirements as well as Company policy and procedure.
- Ensures compliance with all OSHA and Workers Compensation programs and compliance requirements reporting and training as directed.
- Ensures all hiring practices discipline and terminations are conducted in accordance with company SOPs and are consistently applied to all associates.
- Responsible for all human resources functions on property including performance management recruiting hiring onboarding payroll administration and processing dispute resolution and progressive discipline.
Qualifications:
- Minimum of 3-5 years of experience as a General Manager preferably in a lifestyle/boutique hotel with a F&B component. General manager experience my be substituted for divisional leadership of a larger full-service hotel.
- Ability to read write and speak English fluently; bilingual skills highly desired.
- Proficiency in computers to include Microsoft Word Excel and other hotel operating systems.
- Proven record of success with Quality Assurance reviews and Guest Satisfaction.
- Excellent oral and written communication skills.
- Time management and organizational skills.
- Demonstrated proficiency in managing to a performance plan (budget/forecast).
- Demonstrated proficiency reading and understanding profit and loss statements.
- Thorough understanding of total hotel operations.
Pay and Benefits:
Salary Range: $100-120/k annually
Bonus: up to 30% of base salary
Competitive Benefits Package
401k w/ employer match
This company is an equal opportunity employer.
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Required Experience:
Director
Employment Type
Full-Time
Key Skills
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