Quality Assurance - Incident Management Specialist
Quality Assurance - Incident Management Specialist
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
QUALITY ASSURANCE - INCIDENT MANAGEMENT SPECIALIST
Address: Division of Developmental Disabilities (DDD)
4000 North Central Avenue Suite 200 Phoenix Arizona 85012
Salary: $43000.00 - $45000.00
Grade: 18
Closing Date: July 23 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!
The Department of Economic Security Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a Quality Assurance Incident Management Specialist. DDD provides individuals with developmental disabilities and their families services and supports that are flexible high quality and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.
Essential Duties and Responsibilities include but are not limited to:
Coordination of investigations conducting investigations and completing investigation reports. Compile reports and send via interoffice mail to each support coordinator.
Entry of incident report into the Incident Management Systems (IMS) notification of key personnel (including Support Coordination Quality Assurance and Region Administration) of these incidents and the tracking of this communication and follow up. Research each incident report through the Client Application of FOCUS and the District Employee Directory in order to ensure member vendor and internal distribution information is correct.
Conducts training and technical assistance for qualified vendors/service providers and division staff. Drives to and from licensed settings to complete health and safety reviews.
Answers the incident reporting phone line and documents the calls via a call log ensures entry into IMS. Follows up with the afterhours emergency staff and the afterhours administrator to ensure information is accurate and thorough for Quality Assurance review and possible entry into IMS. Follows up with vendors for written reports on incidents that were verbal notifications.
Receives incident reports via fax email and verbal notification. Performs initial review for seriousness and priority before compiling for Quality Assurance Review.
Knowledge in:
Investigation and fact-finding methods.
Human Dynamics and organizational systems.
Routine letter and memo composition.
Skills In:
Effective interviewing Oral and written communication.
Maintaining and updating databases files ensuring conformity in day-to-day operations with department and division procedures.
Working with material of a technical and/or confidential nature dealing with the public using appropriate tact and resourcefulness.
Compile organize analyze and interpret data and information into report formats.
Ability to:
Write summarize and produce difficult and complex reports concisely.
Use various computer software applications (Word Excel Database systems etc.) prioritize and meet time lines.
Assist with timely projects reports memos etc. Screen and route correspondence and request follow up.
Learn interpret and apply Division programs policies and procedures.
Learn interpret and apply Department procedures needed to perform discretionary tasks.
The ideal candidate for this position will have:
One (1) year of experience working with individuals with developmental disabilities (OR) a vulnerable population.
Experience conducting investigations is highly desirable. Experience utilizing various computer programs (e.g. Word Excel Database systems etc.) preferred. In-state travel may be required.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to Drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R.11).
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact us Shobana Jeyaraj at or
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
