Customer Support Coordinator
Customer Support Coordinator
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Job Description
With JBT Marels continued growth were looking for a Customer Support Coordinator to join our team in Poland.
In this role you will be the key customer representative and primary point of contact for customer enquiries and requests. Your main responsibility is to provide best-in-class customer service from the initial contact through to the successful fulfillment of the customers request. You will achieve this by actively engaging with customers and proactively communicating throughout their journey.
Additionally you will be responsible for processing new orders and following up on existing orders and quotes. You will also manage requests and inquiries related to spare parts orders and quotes including delivery status return requests and pricing.
Main Tasks
Receive and process customer requests for service and spare parts
Pro-actively identify opportunities to sell service solutions spare parts modifications and upgrades
Close dialogue with customer to understand needs and urgency of requests
Gather information prepare and communicate quotations for service solutions and spare parts
Follow up on outstanding quotations and processes order confirmations from customers
Register service requests and check entitlements
Answer the request when possible and when needed direct the request to the right function in Marel
Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled
Ensure the customer is totally satisfied by engaging strongly with him through customer journey
Skills & Abilities
Excellent communication skills and ability to work in a multi-discipline team environment
Knowledge of Microsoft Office package
A naturally outgoing individual with a profound ability to interact with customers and teams alike
Ability to build trust and lasting relationships with the customers
A customer and service minded self-starting individual who can manage time effectively and achieve agreed goals
Excellent communication skills in Polish and English are a must Hungarian or/and Ukrainian is a plus
At least basic technical skill and experience ability to discuss basis technical issues (mechanical electrical electronic etc)
About JBT Marel
At JBT Marel what we do matters we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision ofbeing the leading partner in solutions for a sustainable food industry. At its core our vision emphasizes partnership inspiring JBT Marel to deliver exceptional end-to-end service that fosters customer trust.
Our values show who we are at our best. As we Serve with integrity Create with collaboration Grow with excellence Advance with innovation
We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work at home and in your community.
We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
We encourage development ensuring new experiences and challenges at JBT Marel to feed your growth!
Benefits: Salary will be dependent on candidate location and profile i.e. country of residence - details relating to the amount of holiday including bank holidays healthcare benefits pension will be shared directly with applicants.
Interested
If this sounds like the right opportunity for you please do not hesitate to click on Apply and include your resume!
Join us. Shape the future. Start at JBT Marel.
#LI-KH1
Please note: You may experience a delay in response during the summer holiday period in Europe.
Required Experience:
IC
Employment Type
Full-Time
