Guest Relations Executive
Guest Relations Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join usas a Guest Relations Executive at The Dorchester Hotel recently recognised asone of The Sunday Times Top 10 Best Places to Work for in 2024 and Hotel ofthe year London at the 2024 AA Hospitality Awards. We continually strive tobuild and nurture a culture where inclusiveness is part of our DNA reflectedin our values of passion personality respect working together andcreativity. We believe that a variety of perspectives enriches our culture anddrives our success.
We careabout your career and are proud to have the absolute best people in theindustry.
When youjoin us as a Guest Relations Executive at The Dorchester Hotel you will have aunique opportunity to excel in your field. You will learn from your fellowLegends and our award-winning learning academy to achieve the highest standardsin craft service and leadership.
Whatyoull do
As aGuest Relations Executive youll enjoy your work and take pride in delightingour guests:
- Daily Operations: As a Guest Relations Executive you will be responsible for maintaining a detailed view of our guests. This will include researching guests outreach to all guests and ensuring teams are kept updated with pertinent information. Some of the duties will include attending the morning and the afternoon operations meeting to be familiar with daily arrivals as well as spot check registration cards on a daily basis to ensure we are obtaining the correct information from our guests.
- Guest Requests: As a Guest Relations Executive you will engage with guests and build lasting relationships and you will take care of guests special requests involving transportation dietary restrictions room preferencesand special occasions.
Whatyoull bring
Essential Skills and Experience
- Previous experience in hospitalityand bring in a good understanding of luxury
- Strong verbal communication skillsand be well presented
- Positive and enthusiastic attitude
- Strong verbal communication skills English is the primary language used in our hotel.
Preferred Skills
- Opera knowledge
- Microsoft Word knowledge
Whatyoull get
- Complimentary Stays: Enjoy complimentary stays withbreakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beveragesat selected bars and restaurants within the Dorchester Collection: EnjoyFriends & Family stay discounts out hotels Benefit from discounts atvarious high street and online shops
- Employee Perks: Enrol from day 1 into the AvivaPrivate Pension scheme (we contribute 8% towards your pension); Benefit fromSeasonal ticket loan Rental deposit scheme private financial advice and Eyecare vouchers.
- Training and Development: Advance in your career byaccessing various apprenticeships from Level 2 to Hospitality Degree Level partner with outstanding nationally recognised Apprenticeship providers.
- SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a 1000 bonus when yourecommend a friend.
- Well-being Support: Access immediate well-beingadvice because we care about our employees.
We celebrate diversity and are committed tocreating an inclusive environment for all employees and applicants. If you needus to do anything to support you during the recruitment process (such asadjustments to how you apply alternativeformats of information or adjustments to the assessment process itself)please do call People & Culture team onor email so that we can discuss how wecan support you through this process.
Employment Type
Full-Time
