Principal Customer Success Manager, Strategic Accounts - German Speaker
Principal Customer Success Manager, Strategic Accounts - German Speaker
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Job Description
The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience enabling customers to achieve outcomes and making the value theyre getting out of HubSpot visible as a way of driving usage desired outcomes retention and growth.
As a Principal Customer Success Manager (CSM) on the Strategic Accounts team you will work with a wide variety of primarily corporate/enterprise-sized businesses. You will be responsible for driving product adoption of existing tools removing roadblocks proactively managing risk and identifying opportunities for new products and services within your book of business. Youll work with a broad number of stakeholders including leadership to learn how their teams function and the challenges they face and help set them up for long-term growth.
This role is open in any of our EMEA entities including Ireland France Spain Belgium the Netherlands the UK or Germany in office hybrid or remote
In this role you will:
- Oversee the customer experience for a portfolio of 30-40 enterprise-level high-value accounts with the goals of retention and growth.
- Build and foster deep relationships at all levels of the customer organisation multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships.
- Use strategic thinking consultative problem solving and deep product knowledge to help your customers achieve measurable business outcomes new use cases and maximize their ROI with HubSpot.
- Partner with multiple internal cross-functional teams (Sales Marketing Product Contract Management and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
- Create and deliver Executive Business Reviews presentations and strategic consultations to align on goals priorities growth opportunities and overall business vision to support optimal adoption of the HubSpot platform.
- Act as a customer advocate and focus on deep platform solutioning by developing adoption roadmaps identifying and removing technical and cultural adoption barriers creating and delivering success plans with clear outcomes aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
- Travel onsite to deliver strategic consulting engagements if needed usually around 2-3 times yearly.
- Demonstrate a sustained significant and quantifiable impact on the business in the areas of program development team growth and/or people development.
We are looking for people who have:
- Business-level English language proficiency.
- Fluency in German
A personal investment in helping customers succeed.
- Experience working with large organizations (200 employees)
- Experience managing a minimum of $8-10M ARR
- A proven track record of measurably impacting customer results through creative problem-solving strategic consulting and change management. Experience in doing this with SaaS platforms is desired but not required.
- Exceptionally strong communication and relationship-building skills with the ability to multithread across stakeholders and deliver compelling executive-level presentations.
- Comfortability with navigating change.
- Project management expertise including planning and executing strategic initiatives.
- Experience with risk management account retention and renewal strategies.
- An autonomous proactive approach to identifying challenges and creatively solving them collaboratively.
- Experience as a Senior CSM Senior Account Management or with strategic partnerships.
- Experience working with VP or C-suite decision-makers.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
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Required Experience:
Manager
Employment Type
Full Time
