Patient Service Clerk, Neurodevelopmental Health- Temporary, Part-Time (0.5) (Until March 2026) / Commis des services aux patients, Santé neurodéveloppementale- Temporaire, Temps Partiel (0.5) (Jusqu'en mars 2026)
Patient Service Clerk, Neurodevelopmental Health- Temporary, Part-Time (0.5) (Until March 2026) / Commis des services aux patients, Santé neurodéveloppementale- Temporaire, Temps Partiel (0.5) (Jusqu'en mars 2026)
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Job Description
Compensation Pay Range:
$25.26-$31.04Job Description:
If you are a current CHEO employee with access to Workday please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations Inuit and Mtis peoples and their valuable past and present contributions to this land.
CHEO is one of the few stand-alone global leaders in pediatric health and is home to more than 6500 staff clinicians scientists and researchers as well as volunteers all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure CHEO combines excellence in clinical care research and education to advance seamless care thats provided where when and how it is needed. CHEOs Research Institute is dedicated to world-class clinical translational and basic science research covering a wide range of childrens health concerns. CHEO has been named Canadas best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canadas Best Employers for multiple consecutive years. For the 14th consecutive year in a row the editors of Canadas Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500000 children and youth from Eastern Ontario western Quebec Nunavut and Northern Ontario.
POSITION SUMMARY
The Patient Service Clerk provides administrative and clerical support including reception maintaining databases (e.g. staff and assessment information) drafting routine correspondence compiling statistics and handling key intake procedures for receiving families into Neurodevelopmental Health. The Patient Service Clerk will support Neurodevelopmental Healths Ottawa East location(s) however some travel to the Ottawa West may be required.
RESPONSIBILITIES
Greet employees and visitors to the department.
Receive and process all referrals from families physicians community agencies hospitals
Process all completed assessment reports
Registers new patients in the hospital medical records system (CADENCE & EPIC) and order medical charts as needed.
Handle inquiries from the public i.e. program mandate referral procedures waiting lists etc.
Contact families to schedule various assessment meetings
Notify families of scheduling changes upon request.
Oversee bookings for assessment and therapy rooms to ensure efficiency
Collect statistics as required.
Coordinate storage of files with external provider (boxes records)
Distribute materials information notices etc. to current and waiting list families
Maintains inventory of stationary supplies and initiates orders as required
Establish inventory of all equipment supplies furniture and maintain on a regular basis
Perform work in accordance with the provisions of the Occupational Health and Safety Act and
Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
Perform other duties as required by the Director or his/her delegate.
QUALIFICATIONS
Secondary School Graduation Diploma(Essential)
Approximately 6 months of related experience(Essential)
Knowledge of computer software (Epic Sunrise Outlook) (Essential)
Experience working in a clinical environment live on Epic Ambulatory (Preferred)
Experience in patient registration using Cadence (Epic)(Preferred)
Experience in creating editing scanning and scheduling referrals(Preferred)
Experience in managing order workqueues(Preferred)
Experience in patient check outs including follow ups and recall management (Preferred)
Experience using inbasket communication in Epic(Preferred)
Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
Ability to adapt to changes to meet organizational requirements (Essential)
Communicate effectively and concisely both orally and in writing (Essential)
Deal effectively with internal and external customers(Essential)
Criminal Record Check (Essential)
Bilingualism (English/French) (Essential)
* Please note you will be represented by the Laborers International Union of North America (LiUNA). Timeline may be extended or shortened based on operational needs.
Effective March 29 2021 CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test practical exam or other assessment. All candidates who meet the essential and preferred qualifications may be tested.
Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.
Should you require accommodation during any phase in the recruitment process please contact Human Resources at . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
CHEO is committed to providing a safe environment for staff patients and visitors. Consistent with that commitment all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring presentation of government issued documentation confirming full vaccination must be provided orpresentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.
Si vous tes actuellement un employ du CHEO ayant accs Workday veuillez postuler cette offre via lapplication Workday en tant que candidat interne.
Pour postuler avec succs ce poste veuillez soumettre votre candidature avant 23 h 59 la veille de la date de clture annonce dans laffichage pour vous assurer que votre candidature est reue.
RSUM DES FONCTIONS
Le ou la commis fournit un soutien au bureau et ladministration ce qui comprend la rception la tenue jour de bases de donnes (parex. linformation sur le personnel et sur les valuations) la rdaction dbauches de lettres ainsi que la compilation de donnes statistiques et la manutention des procdures principales dadmission des familles au Sant neurodveloppementale. Le greffier desservant les patients soutiendra lemplacement(s) de la sant neurodveloppementale dOttawa Est cependant certains dplacements vers lOuest dOttawa peuvent tre ncessaires.
RESPONSABILITS
Recevoir les employs et les visiteurs qui arrivent dans le Service.
Recevoir et traiter tous les documents denvoi produits par les familles les mdecins les organismes communautaires et les hpitaux.
Traiter tous les rapports dvaluation termins.
Inscrire les nouveaux patients dans le systme de dossiers mdicaux de lHpital (CADENCE & EPIC) et dautres dossiers mdicaux selon les besoins.
Traiter les demandes de renseignements du public sur le mandat du Programme sur les procdures denvoi sur les listes dattente etc.
Communiquer avec les familles pour fixer des rendezvous pour diverses valuations.
Aviser les familles de changements apports leurs rendezvous lorsque ncessaire.
Surveiller la rservation des salles dvaluation et de thrapie pour en garantir lefficacit. .
Coordonner lentreposage des dossiers avec un fournisseur de lextrieur (botes dossiers).
Distribuer des documents de linformation des avis etc. aux familles inscrites au Programme et celles de la liste dattente.
Commander des fournitures et du matriel pour le fonctionnement quotidien du Service.
Effectuer linventaire de tout lquipement et des fournitures et le tenir jour rgulirement.
Accomplir le travail conformment la Loi sur la sant et la scurit au travail et son Rglement ainsi qu toutes les politiques et procdures du CHEO et de ses services en matire de sant et de scurit au travail.
Accomplir dautres tches que lui affectera la directrice ou la personne quelle aura dlgue.
QUALIFICATIONS
Diplme dtudes secondaires (Essentiel)
Environ 6 mois dexprience dans un environnement connexe(Essentiel)
Exprience de travail dans un milieu clinique qui utilise Epic Ambulatory (Prfrable)
Comptences en informatique (Epic Sunrise Outlook)(Essentiel)
Exprience de linscription des patients en utilisant Cadence (Epic)(Prfrable)
Exprience de la cration la modification le scanning et ltablissement des horaires des patients rfrs (Prfrable)
Exprience de la gestion des ordres de priorit de commandes(Prfrable)
Exprience de la gestion des congs des patients y compris les suivis et la gestion des rappels(Prfrable)
Exprience de lutilisation de la boite darrive du courrier dans Epic (Prfrable)
Capacit dassurer lexcution rapide de tches en modifiant ses priorits comme exiges (Essentiel)
Capacit de sadapter aux changements afin de satisfaire les besoins de lorganisme (Essentiel)
Communiquer dune manire efficace et concise autant verbalement que par crit (Essentiel)
Traiter efficacement avec les clients de linterne et de lextrieur.(Essentiel)
Vrification du casier judiciaire (Essentiel)
Bilinguisme (franais et anglais)(Essentiel)
* Veuillez noter vous serez reprsent par le syndicat La Fdration Ontarienne Des Travailleurs De La Sant LIUNA Local 3000. Le poste peut tre prolong ou raccourci en fonction des besoins oprationnels.
partir du 29 mars 2021 CHEO mnera un processus de prslection et dvaluation plus complet. Ce processus peut comprendre des tests plus varis et multidimensionnels tels quun test crit un examen pratique ou une autre valuation. Tous les candidats qui satisfont aux qualifications essentielles et prfres peuvent tre tests.
La validation du bilinguisme (franais-anglais) se fera au moyen dune valuation des comptences linguistiques mene par un fournisseur externe. Les candidats devront satisfaire au profil linguistique minimum de leur poste avant la date dembauche.
Si vous avez besoin de mesures dadaptation pendant une phase du processus de recrutement veuillez communiquer avec les Ressources humaines . Tous les renseignements reus concernant les mesures dadaptation resteront confidentiels et seront traits conformment la Loi sur laccessibilit pour les personnes handicapes de lOntario.
CHEO sengage offrir un environnement scuritaire au personnel aux patients et aux visiteurs. Conformment cet engagement tous les candidats doivent tre entirement vaccins contre la COVID-19 pour tre considrs comme des candidats pour tout emploi de personnel ou de bnvole. Les candidats sont galement fortement encourags recevoir leurs doses de rappel contre la COVID-19 lorsquils sont admissibles pour viter la propagation de COVID-19. Lors de lembauche la prsentation de documents gouvernementaux confirmant la vaccination complte doit tre fournie ou la prsentation de documents justificatifs dune contre-indication mdicale valide ou dune autre considration raisonnable en vertu du Code des droits de la personne de lOntario.
Please note you will be represented by the Laborers International Union of North America (LiUNA).
Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.
CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment starting with the hiring process and welcome interest from all qualified applicants.
Should you require accommodation during any phase in the recruitment process please contact Human Resources at . All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
We thank all those who apply however only those to be interviewed will be contacted.
Employment Type
Part-Time
