Customer Service Officer â Team Leader South
Customer Service Officer â Team Leader South
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Job Description
RediMed is a prominent healthcare organisation with a national presence aiming to create a healthier more resilient Australia. Our mission is to provide exceptional care through our multidisciplinary approach to end-to-end health solutions. We do this by offering a full range of health services including:
- Pre-Employment Medicals
- Health Surveillance and monitoring
- Injury Treatment
- Rapid Medical Intervention (including surgery)
- Drug and Alcohol testing
- Skin checks
- Vaccination clinics
via a team of expert Surgeons General Practitioners Physiotherapists Psychologists Occupational Therapists Exercise Physiologists Nurses Medico-Legal Advisors and an all-inclusive Clerical Medical Support Team. We pride ourselves on providing high-quality patient-centered care in a supportive environment. Our team is dedicated to excellence collaboration and continuous improvement.
About the Role
Are you an experienced medical or allied health receptionist ready to take the next step in your career
The role of Customer Service Officer Team Leader covering our south region (Bibra Lake and Rockingham) is a dynamic role leading a team of customer service officers to deliver exceptional service across multiple service lines including Allied Health GP Surgical Psychological Medicolegal Assessments Pre-employment Medicals and more. This creates variety but also complexity to the role so is fantastic someone wanting to be stretched and have knowledge across many areas.
Duties and responsibilities in this role include:
- Lead and manage a small team of customer service officers across our Rockingham and Bibra Lake clinics (regular travel required between the two clinics).
- Work collaboratively with other Team leaders for a unified RediMed approach
- Lead exceptional customer experiences.
- Be the first point of contact for onsite escalations and day-to-day team needs.
- Contribute to continuous improvement.
- Work approximately 60-80% of your time alongside you team servicing our customers and patients.
About You
We need you to have:
- Worked in customer service or reception in a medical healthcare or allied health setting.
- Demonstrated leadership qualities whether in formal supervision or by naturally stepping up in a team.
- A genuine interest in leading others building team culture and ensuring excellent operations continually seeking improvement that aligns with the business.
- Strong communication skills collaborative and a proactive approach to problem-solving.
- Proficient computer and technology skills.
Why REDiMED
- Professional development support including an in-house leadership development programme
- Fast-growing business with career progression opportunities
- Complimentary skin checks for family members
- EAP support which includes financial advice
- Complimentary flu vaccinations for you your friends and family.
- Team building events
- Annual Employee Appreciation Week
- Birthday leave
Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided.
To apply click APPLY NOW or email your resume to with a cover letter or short paragraph outlining your suitability to the role.
Required Experience:
IC
Employment Type
Full-Time
