IT Services Coordinator

Montgomery County Intermediate Unit 23

Posted on : 19-07-2025

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1 Vacancy

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Job Location

Norristown, PA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 19-07-2025

Job Description

Position Type:
Information Technology/IT Services Coordinator

Date Posted:
7/15/2025

Location:
Montgomery County Intermediate Unit #23

A vacancy exists for an IT Services Coordinator to work within the Office of Technology Services at the Montgomery County Intermediate IT Services Coordinator provides computer information systems and repair support services. This role is responsible for establishing technical guidance process improvements and best practices for the IT Services Team including training and project management to assist team members. The IT Services Coordinator also oversees all Help Desk tickets and assigns tickets to the accordingly and resolves service requests isolates and troubleshoots problems and develops cutting-edge solutions that support MCIU and external constituencies.

Qualifications:

Minimum of Bachelors Degree in appropriate field (Bachelors degree requirement may be waived with significant experience in specialized area of position).
Certificate(s) in Computer Science Information Technology Networking Cybersecurity and/or industry-recognized related areas preferred. Particularly CompTIA A Network Security or equivalent.
Minimum of 3-5years of progressive experience in appropriate field leadership experience strongly preferred.
Expertise (includes one or more of the following):
- Hands-on experience analyzing high volumes of logs network data and other attack artifacts in support of incident investigations.
- Interfacing frequently with customers and stakeholders.
- Specialized skills in area of concentration proven by work experience certificates etc.
- Autonomous nature of work performed.
Knowledge of:
- Microsoft Windows Server Microsoft Exchange Server Microsoft Office 365 and Azure.
- Hyper-V and VMware environments.
- Active Directory firewalls DNS DHCP VPN LAN WAN and VLAN
- Servers and network equipment.
Ability to work as a member of a team follow directions and follow through with completed assigned tasks with minimal supervision.
Ability to work in an environment with frequent interruptions.
Ability to manage time meet deadlines and read and understand highly technical documents.
Excellent communication skills organizational skills and problem-solving skills; ability to use technology to work effectively.
Valid drivers license and safe driving record without major traffic violations; travel to school buildings as required.
Original certificates of clearance from the State Police Child Abuse Registry and PDE FBI.

Duties & Responsibilities:

Run the daily activities of the IT Services Team and ticketing system to keep initiatives on track on time and on budget.
Coordinate projects between the Technology department programs other departments in the MCIU and with external clients.
Oversee technical support services to MCIU and member Local Education Agencies (LEAs) by resolving tickets at multiple levels.
Install configure maintain support monitor and troubleshoot networking and computer technology including but not limited to:
- a. Networking equipment (routers switches wireless access points).
- b. Firewalls and VPNs.
- c. Desktop and portable computers computing devices and peripherals.
- d. Present and future client operating systems (i.e. Windows Chrome OS macOS and open source).
- e. Application software/suites troubleshooting tools antivirus remediation security best practices.
- f. Printers (e.g. laser color inkjet wide format) and copiers when requested.
Manage the field repair and troubleshooting of computer equipment for the IT Services Team. Install and configure network infrastructure applications systems servers and storage systems.
Implement team efficiencies in imaging techniques rollout strategies and turnaround times for repairs to support client initiatives.
Maintain emerging systems applications security and network/server configurations while applying industry-standard best practices.
Support encryption requirements across respective systems.
Assist the IT Services Administrator in regular tasks including:
- a. Server updates and maintenance tasks
- b. Application administration and maintenance
- c. Account creation and management
- d. MDM management
- e. External LEA support and administration
- f. Security initiatives
Lead the day-to-day scheduling of IT Services team
Act as technical SME for IT Services team members
Oversee equipment inventory
Provide professional and effective on-site and remote technical support set-up custom training and guidance to internal and external clients as well as work with vendors and other partners as required.
Maintain up-to-date knowledge and base understanding of new technologies best practices and troubleshooting methodologies.
Provide support of MCIUs content filters for various divisions and IU clients while maintaining service equipment and records.
Continuously expand upon current skill set by attending required training and conferences.
Provide immediate communications of major issues and potential solutions to the Supervisor of IT Services.
Provide cross trainings or knowledge sharing as required to ensure system function redundancy exists.
Maintain confidentiality with regard to the information being processed stored or accessed by the systems.
Maintain system end-user documentation and business rules.
Maintain current knowledge and a base understanding of internal and external client systems and new technologies.
Preserve and maintain good relationships with MCIU and LEAs technical staff vendors and statewide counterparts.
Provide regular status reports on current projects and initiatives to the Supervisor of IT Services.
Project a positive image of the IU and its programs and services.
Perform other related duties as assigned by the OTS Directors.

Location:
The Montgomery County Intermediate Unit is located at 2 W. Lafayette St. Norristown PA 19401.

Work Schedule:
Monday-Friday 7.0 hours/day 12 months (260-262 days/year)

Hourly Rate:
$63671/year - $74907/year

About Us:
The Montgomery County Intermediate Unit a regional educational service agency provides dynamic visionary leadership and effective efficient services for constituent school districts schools and students.

Why Should You Apply
The MCIU offers a competitive salary and comprehensive benefits package to those who qualify. This may include:

Health and wellness benefits including medical dental prescription vision and life insurance.
Tuition reimbursement.
Eligibility for federal student loan forgiveness.
Participation in PSERS (Public School Employees Retirement System).
Paid time off benefits.

How to Apply:
Applications can be submitted online at ID: 1532).Please contact the Human Resources Office at or if you have any questions or need assistance.

The Montgomery County Intermediate Unit is an equal opportunity employer and does not discriminate in hiring on the basis of race color religious creed national origin sex age or disability.

Key Words:
Education
School District
Information Technology
Technology
Montgomery County

Required Experience:

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Montgomery County Intermediate Unit 23

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IT Services Coordinator

Montgomery County Intermediate Unit 23

Job Description

Employment Type

Company Industry

Key Skills

About Company

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