CLT - Front Desk Experience Maker
CLT - Front Desk Experience Maker
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Job Description
Full-Time or Part-Time AM Guest Experience Team Member Wanted!
Do you thrive in fast-paced environments love both dogs and people and take pride in delivering exceptional experiences Skiptown is looking for our next Guest Experience Skippersomeone who can own the full journey for our pet parents from digital to in-person and make it feel seamless personal and unforgettable.
What Youll Do
As a Skipper youll be the heart of the experience. Youll:
Greet guests with energy and professionalism at the front desk
Guide pup parents through the Im Here check-in process for pet care services
Review daily appointments prep food bins and ensure every pup is ready to roll
Oversee grooming appointment flow and client coordination
Manage incoming messages in Gladly our communication platform (think: text email live chat)
Resolve client questions with clarity empathy and follow-through
Upsell services like bar memberships and grooming add-ons when its the right fit
Work alongside all other teams to keep operations running smoothly
Youll Succeed In This Role If You...
Are detail-obsessed and love making processes feel polished
Have excellent communication skills (written and verbal)
Can confidently juggle tech multitask under pressure and keep a calm friendly vibe
Love solving problems and making someones day
Are energized by a customer-facing role where no two days are the same
Perks
Dog-filled workdays (yes seriously)
Discounts on Skiptown services
A team thats passionate about pups and creating the best experience in pet care
Opportunities to grow within the company
If youre ready to help us deliver exceptional carefrom first message to tail wagapply now and join the pack!
Employment Type
Full-Time
