Risk Manager, Product Quality
Risk Manager, Product Quality
Posted on :
19-07-2025
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1 Vacancy
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Job Description
Amazons Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies tools and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance we invest in mechanisms which allow us to accurately identify and mitigate risk and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies iterating our Machine Learning risk models and exercising highjudgement decisionmaking where we cannot apply automation.
We are looking for a Risk Manager with a passion for data and delivering results to discover and solve negative customer experiences. You will enjoy working with one of the richest data sets in the world uncovering customer issues and developing innovative solutions while working across various teams within Amazon. You will possess the ability to see your insights drive the creation of real tools and features for our customers and thousands of merchants participating in our Marketplace on a regular basis.
The ideal candidate will be an innovative leader who obsesses over customers and empathizes with their pain of receiving sub-optimal products. They will be energized by working with cross-functional teams. and has a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization and will deliver results that help customers and sellers. They will have track record of working across policy legal product engineering data science and operations teams to deliver successful program launches.
Key job responsibilities
This Risk Manager can expect to:
- Understand Customer concerns and develop a good understanding of returns due to issues related to product quality.
- Define roadmaps to achieve business goals which includes solving for key drivers of Customer issues and designing solutions that eliminate issues
- Design develop and deploy programs in partnership with product engineering policy and science teams
- Work with business stakeholders and tech teams to define needs build solutions and measure results
- Clarify and drive short-term and long-term project priorities and commitments as well as establish and maintain clear chains of project and program management and accountability
- Lead and manage day-to-day program requirements with operations teams and program and product managers
- Plan and conduct product/business reviews and reporting including program flashes budgeting ops optimization
- Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement
About the team
Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
- 4 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
- Bachelors degree or equivalent
- Experience handling confidential information
- Experience with SQL and Excel
- 3 years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification or similar risk or compliance credentials
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for a Risk Manager with a passion for data and delivering results to discover and solve negative customer experiences. You will enjoy working with one of the richest data sets in the world uncovering customer issues and developing innovative solutions while working across various teams within Amazon. You will possess the ability to see your insights drive the creation of real tools and features for our customers and thousands of merchants participating in our Marketplace on a regular basis.
The ideal candidate will be an innovative leader who obsesses over customers and empathizes with their pain of receiving sub-optimal products. They will be energized by working with cross-functional teams. and has a proven track record of succeeding in ambiguous situations. They will be comfortable with visualizing data and conceptualizing programs with a sharp focus on business outcomes. They will use data to guide decisions and prioritization and will deliver results that help customers and sellers. They will have track record of working across policy legal product engineering data science and operations teams to deliver successful program launches.
Key job responsibilities
This Risk Manager can expect to:
- Understand Customer concerns and develop a good understanding of returns due to issues related to product quality.
- Define roadmaps to achieve business goals which includes solving for key drivers of Customer issues and designing solutions that eliminate issues
- Design develop and deploy programs in partnership with product engineering policy and science teams
- Work with business stakeholders and tech teams to define needs build solutions and measure results
- Clarify and drive short-term and long-term project priorities and commitments as well as establish and maintain clear chains of project and program management and accountability
- Lead and manage day-to-day program requirements with operations teams and program and product managers
- Plan and conduct product/business reviews and reporting including program flashes budgeting ops optimization
- Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement
About the team
Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
- 4 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
- Bachelors degree or equivalent
- Experience handling confidential information
- Experience with SQL and Excel
- 3 years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification or similar risk or compliance credentials
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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