Counter Sales
Counter Sales
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Job Description
mSupply is the leading provider of premium solutions parts and equipment for professionals serving customers on their appliance parts HVAC plumbing and commercial kitchen needs. Headquartered in St. Louis Missouri mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth expertise across our national footprint and ease of doing business through leading-edge technology servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed reliability and accuracy. Learn more about MSupply .
About Munchs Supply
Munchs Supply was founded in 1956 by Willard Munch who wanted to develop a local source of electrical supplies for area contractors. Today the company focuses exclusively on supplying heating cooling and plumbing industry contractors with quality products serving professionals in Illinois Indiana and Michigan. For more than 65 years Munchs Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard Trane Mitsubishi and Rheem. For more information visit.
Job Summary
The Counter Sales role delivers exceptional customer service through in-person phone and digital channels while supporting branch operations through order fulfillment merchandising and will-call assistance. This position also handles product inquiries returns and inventory management using company systems and tools.
Job Duties & Responsibilities
Provides exceptional customer service through timely professional communication and resolution of inquiries.
Manages pricing product availability and order status via phone email fax and in-person interactions.
Processes orders coordinates deliveries and ensures accurate and timely fulfillment.
Maintains strong solutions-oriented relationships with customers vendors and internal teams.
Completes all required training and applies knowledge effectively across branch operations.
Performs general warehouse duties while maintaining a clean safe and organized environment.
Uses appropriate PPE and conducts routine safety checks on equipment.
Communicates task status and updates with management throughout the workday.
Monitors and responds promptly to customer queues to ensure efficient service.
Sorts stocks and labels products accurately per established procedures.
Inspects returned and damaged goods for accuracy and condition.
Applies basic product knowledge to assist customers and support sales.
Sets up and maintains merchandise displays in line with company standards.
Adheres to inventory procedures for accurate tracking and reporting.
Verifies shipments and promptly reports discrepancies or errors.
Maintains proficiency in company systems for tasks such as data entry messaging documentation and queue updates.
Performs additional duties and responsibilities as assigned to support evolving organizational needs.
Qualifications
High school diploma or GED equivalent.
Minimum 3 years of customer service experience.
Proficient in MS Office (Word Excel PowerPoint Outlook).
Strong aptitude for numerical analysis and mathematical operations.
Skilled in office technology including computers scanners phones and virtual meeting tools.
Physical Demands & Work Environment
This position may require over 40 hours per week and includes regular physical activity such as:
Lifting 2550 lbs for up to 5 hours per day.
Operating forklifts and material handling equipment for up to 6 hours daily.
Frequent bending squatting kneeling reaching and twisting.
Prolonged use of hands arms and feet.
Periods of sitting standing and walking throughout the shift.
What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
Medical dental vision and prescription coverage effective immediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off including vacation holidays and personal days
Weekly pay employee discounts and more
Equal Employment Opportunity & Pre-Employment Requirements
We are an equal opportunity employer and make employment decisions without regard to sex age race religion national origin citizenship status sexual orientation gender identity disability or military service history. To request reasonable accommodation contact
All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.
Employment Type
Full Time
