Payment Lifecycle Spec. IV

As a Payment Lifecycle Specialist IV within our Treasury (TS) Billing Operations you will be expected to learned and be immersed with all the production sub-processes within Treasury Services (TS) Billing. These productions sub-processes include but are not limited to the following:

• Revenue Feed Management
• Billing Set-up and Maintenance
• Ledger Adjustments Write-offs Cancellations and Refunds
• Fee Liquidations
• Billing Research and Queries
• Project and Change Management

Responsibilities

• Learn and understand the systems/applications processes and reports used by the team and their impact on client billing and other departments beyond Billing Operations
• Participate in all required training sessions and apply the learning to enhance job performance
• Deliver work with accuracy care and precision aiming for zero defects in all processes
• Monitor 100% of incoming communications and requests related to account setup maintenance exception rates exception pricing requests and other billing-related updates
• Consistently adhere to standard operating procedures and policies
• Review personal work and/or the work of others to identify and correct errors preventing any negative impact on customer billing
• Respond to inquiries and escalations promptly ensuring timely escalation of issues to management when necessary
• Identify opportunities to maximize results and exceed targets; recommend and implement enhancements and process improvements
• Perform additional tasks and duties as assigned

Required qualifications capabilities and skills

• Minimum of 2 years of relevant work experience
• Knowledge of Wholesale Payments and TS Billing is advantageous
• Process and results-oriented adheres to deadlines and effectively organizes and prioritizes work
• Advanced attention to detail with a proven ability to maintain a high degree of accuracy
• Strong organizational analytical critical thinking strategic and problem-solving skills
• Flexible quickly adapts to changes in the work environment and manages competing priorities to achieve optimal results; self-motivated and capable of operating independently
• Works collaboratively shares information and communicates effectively with team members other groups departmental management and partners in Sales Service and Product including regional contacts
• Strong computer skills including proficiency in mainframe and common PC-based software packages such as MS Access Excel Word and PowerPoint
  

Preferred qualifications capabilities and skills

• College degree or equivalent work experience is a plus
• Experience in billing operations is preferred
• Ability to interpret billing processes and associated details