Sr. Member Services Advocate

At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through positive intent. Be a growth attitude. Embrace the reverse golden rule.

We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person a family member or a loved one that needs your support.

The Gig:

• Provides outstanding support to inbound callers regarding Health Spending Account COBRA Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account COBRA Retiree or Exchangeprograms
• Answer inbound calls professionally with high energy and a positive attitude and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a roll up your sleeves position and you will need to understand our business our clients business and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.
• Role will initially require schedule of 9am - 6pm CT

What You Need to Make the Cut:

• 3 years experience with Health Spending Account COBRA Retiree or Exchangeis required and non-negotiable.
  • 5 years experience with Health Spending Account COBRA Retiree or Exchange is ideal.
• Strong customer-centric mindset.
• Comfort level with technology we are a technology company!
  • Ability to diagnose and own technology issues.
  • Embracing new technology as it is integrated into the organization.
• Strong people skills to find success in every opportunity.
• Exceptional phone etiquette and communication skills.
• Team player mentality someone who strives for excellence.

The pay range for this position is $18.50 to $27.00 dollars per hour (pay to be determined by the applicants education experience knowledge skills and abilities as well as internal equity and alignment with market data).

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and more. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Interested Great we look forward to reviewing your application.

Internal applicants must be in good standing in their current roles and cannot be on a performance improvement plan.

Additionally applicants must have been in their current roles a minimum of one year prior to moving into a new opportunity (Member Services employees must have been in their roles a minimum of two full Annual Enrollments).

You will receive an auto-reply confirming that weve received your application and you will hear from us again after weve reviewed your application and assessed whether or not to move you forward in our recruiting process.

If you do decide to apply please know that every complete application will be carefully reviewed. Seriously! We know it is a time commitment to prepare an application. We will respect that effort by thoughtfully reviewing every single complete application and we are truly grateful for your interest.

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