Inside Sales Associate

Who We Are:

Great Northern Equipment Distributing Inc. manufactures and distributes top-quality equipment that you can trust and count on at an exceptional value. We provide quality products and trusted brands to the hardware lawn & garden rental agriculture and power equipment industries. We continue to strategically partner ourselves with quality products and incorporate smart business solutions that we can utilize across our business to provide our customers exceptional value. Since we started in 1983 our goal has always been to understand our customers business and develop a complete product and support solution that delivers exactly what you need.

Why Choose GNE

We provide an industry leading benefits package to cover healthcare retirement and wellness programs to help you be your best self financially and physically. On top of that we have:

• Competitive Pay: $60000 $75000 annually with your exact compensation personalized based on your skills experience and location. We believe in rewarding top talent with pay that reflects your value.
• Paid time off
• Parental leave
• Holiday pay
• Referral bonus
• Employee Discounts
• Employee Assistance Program
• 401K with employer match
• Excellent work/life balance
• Opportunity for internal growth and employee advancement

Basic Function: The primary responsibility of the inside sales associate is to build and support customers in their region and networks by serving as first point of contact. Associates need to be able to take customer orders answer and/or attempt to resolve any issues they may encounter. This individual will be well versed in hand tools construction trades B2B sales engines parts power equipment and the dealer programs involved.

Essential Functions:

• Serves as the primary point of contact for assigned clients ensuring their success within the designated territory.
• Builds and maintains strong client relationships by understanding their goals products and market dynamics.
• Monitors daily and monthly performance metrics to meet or exceed sales targets.
• Manages client escalations promptly and professionally to ensure high levels of satisfaction.
• Delivers professional courteous reliable and responsive customer service at all times.
• Drives top-line sales growth in the assigned region by prospecting new customers and supporting existing ones.
• Addresses customer complaints and resolves issues efficiently and effectively.
• Meets or exceeds outbound calling goals based on assigned calling segments.
• Provides technical support to clients as needed.
• Maintains accurate and up-to-date client orders records and necessary data in ERP.
• Collaborates with other departments to collect and update customer information for account setup and maintenance.
• Keeps supervisor informed of significant developments potential issues and relevant information for effective management.
• Performs related work as apparent or assigned.
• Attends training as determined from GNE.

Secondary Functions:

• Provide customer feedback to marketing and other members of the sales staff.
• Support sales department at on-site customer events.

Qualifications and Experience:

• High school diploma or equivalent.
• Minimum of 1 year of experience in retail rental distribution customer service sales or a technical role.
• Excellent interpersonal skills with the ability to understand customer needs while aligning with company objectives.
• Strong organizational problem-solving and analytical abilities.
• Demonstrated mechanical aptitude and interest in hands-on equipment or tools.
• Proven decision-making skills and sound judgment under pressure.
• Team-oriented with the ability to build rapport and earn the respect of colleagues.
• Proficient in Microsoft Excel and Word.
• Effective verbal and written communication skills across various levels of the organization.

Preferred

• Knowledge of or experience with small engines power equipment contractors and construction equipment.
• Previous experience in phone-based sales or customer support roles.
• Experience using CRM systems.
• Familiarity with B2B Sales.