Technical Support Engineer (Striker)
Technical Support Engineer (Striker)
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Job Description
What are we looking for
SentinelOne is seeking a passionate and dedicated Support Engineer to join our rapidly growing Technical Support organisation. This person will be the key interface between our customers field engineers and development and handle customer cases on a variety of platforms including Windows Mac and Linux.
What will you do
- Provide grade A support for our growing Enterprise customers base in the EMEA / APAC region
- Lead burning escalations from end to end while owning all of the technical and managerial aspects of the issue
- Investigate thoroughly diving deep into the source code together with our all-star R&D team to provide a detailed root cause analysis to our customers
- Work closely with Product management acting as the customers advocate
What experience or knowledge should you bring
- Bachelor degree in a technical field preferred
- Minimum three years experience in customer support or a customer-facing technical role
- Proficient in Windows Mac and/ or Linux
- Network/Endpoint Security background
- Excellent customer-oriented individual strong problem-solving and troubleshooting skills
- Excellent written and verbal communication skills in English (other languages are a plus)
- Independent responsible result driven team player
Why us
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Health Insurance
- Industry-leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Employee assistance program
- Gym membership
- Cell phone/wifi allowance
- Numerous company-sponsored events including regular happy hours and team-building events
Employment Type
Full Time
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