Service Coordinators
Service Coordinators
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 55000 - 60000
Vacancy
1 Vacancy
Posted on :
19-07-2025
Job Description
JOB SUMMARY:
The Service Coordinator will be working directly with First Nations Child & Family Services Jordans Principle and Trout Class Action claimants to help them identify and access the existing services they need. Service Coordinators will be responsible in ensuring Claimants understand the services available to them.
KEY ROLE AND RESPONSIBILITIES
- Receive warm referrals of Claimants from Claims Helpers who require additional or acute supports.
- Conduct meetings virtually with Claimants to help them identify and access services tailored to their needs.
- Record notes on your interactions with Claimants and any outreach to organizations/ services.
- Record and report on gaps identified for services within communities.
- Develop and maintain relationships with Deloitte team Claims Helpers and other groups as relevant.
- Follow necessary administrative processes relevant to your role (i.e. expense reports time tracking activity reporting).
- Attend onboarding and training activities as needed for your role.
- Synthesize and share learning insights from Service Coordinators with the overall Claim Helper Program.
- Navigate difficult conversations and manage trauma-informed discussions.
Staff Team Meetings & Administrative Requirements
- Attend Staff meetings and Training
- Stay up to date on the Claims Settlement
- Compile disseminate data and records of all clients
- Provide monthly and quarterly program activity report identifying issues concerns and/or recommendations in relation to claimants their families and communities
- Have regular Check ins with your manager
- Create a wholistic wellness plan and visit it regularly with your manager
- Programming needs will be reassessed often and changes will be made as needed
EDUCATION AND EXPERIENCE
- 3 years of experience relevant to this role including providing frontline supports to First Nation communities in social services or other relevant programs.
- High level of energy and patience and an ability to effectively interact and relate to adults and young adults
- Excellent written and spoken communication skills.
- Understanding of Canadas history and relationship with First Nations.
- Excellent time-management organizational and prioritization skills.
- Ability to build trust and maintain confidential information.
- High degree of integrity professionalism and confidentiality.
- Ability to provide trauma-informed and culturally sensitive services.
- Excellent problem-solving skills
- Be Double Vaccinated
- Must undergo and pass a VULNERABLE Criminal Record Check
- Excellent Computer literacy and knowledge of Microsoft Office and Internet
- Demonstrate a wellness lifestyle and self-care plan Advanced interpersonal skills
- Ability to work independently and in a team environment
- Ability to deal with individuals in a manner that shows cultural sensitivity tact and professionalism and demonstrates personal and professional boundaries.
- Must have the ability to meet deadlines; manage time effectively to multitask many directives projects and keep a good recording system.
- Excellent verbal and written communication skills and proven ability to establish rapport with people of all educational and occupational backgrounds.
- Ability to maintain a healthy working relationship with staff community representatives/members and representatives of other organizations. Including collaboration with other IRSSS programs and staff as required.
- Maintain the confidentiality guidelines of all records materials and communications concerning clients staff and IRSSS.
Assets:
- Knowledge of Effective Community Cultural Etiquette and Protocols
- Knowledge of cultural healing methods/practices in responding to trauma (taken or willing to take training. i.e. IFOT (Indigenous Focusing Orienting Therapy)
- Two (2) or more years of Trauma Informed training and/or Counselling experience with Indigenous clients
- Extensive working knowledge of the history and impacts of residential schooling and effective methods for working with survivors.
Beneficial assets of the following qualities:
- Self-identify as First Nations in Canada.
- Experience working on First Nations class action lawsuits.
- Knowledge of French and Indigenous language(s).
We strongly encourage applications from and prioritize hiring people from diverse backgrounds and experiences including applicants with lived experience Indigenous people racialized people and 2SLGBTQIA peoples. We encourage though dont require applicants of these identities to indicate this on their cover letter.
WHAT TO EXPECT
Term: Full-time Term Position - ending March 31 2026
Office Locations: Vancouver Office
Salary:$55000.00- $60000.00 to start and dependent on experience.
Benefits: Annual Leave and Sick Leave
Status: Remote position
Deadline: Until filled with a qualified candidate.
We offer a great place to do your best work:
We believe in providing a supportive and fulfilling work environment for our team members. As a Service Coordinator with the IRSSS you can expect:
- Competitive base salary and full benefits including dental health disability and life insurance.
- Flexible work arrangements with the opportunity to travel throughout the province.
- The opportunity to be part of a purpose-driven organization making a difference in the lives of Indigenous people.
Come work with us!
If you are inspired by our mission and values and feel that you align with this role we encourage you to take the first step towards making a positive impact and submit an application on the website link Work For Us on
If this opportunity isnt for you but you know someone who would be a perfect fit please feel free to share this posting with them. We believe that great people recognize great people!
We would love for our successful candidate to be of First Nations ancestry but we are a proudly diverse organization and welcome candidates from all backgrounds to accordance with S. 41 of the BC Human Rights Code preference may be given to applicants of aboriginal ancestry.
Required Experience:
IC
Employment Type
Part-Time
Key Skills
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