Non-Emergency Call Taker - Denver 9-1-1
Non-Emergency Call Taker - Denver 9-1-1
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Job Description
About Our Job
This application is for the October 21 2025 Non-Emergency Call Taker Academy.
The rate of pay for this position is $23.00 an hour. This is a full time (unlimited) position with competitive benefits to include Denver Employee Retirement Plan (DERP) medical dental vision paid time off and much more!
This position will work within the Department of Safety in close partnership with 311. Denvers Department of Safety includes Police Fire Sheriff Community Corrections Safe City and other community agencies. Denver 311 provides residents with an accessible way to navigate city services and provide customer service to all community members.
Denvers Department of Public Safety is seeking to build an entry level Non- Emergency Communication Operations team. Individuals on this team will be responsible for taking high volume calls on the non-emergency phone line. Individuals on this team will enjoy a fully remote schedule after successful completion of on the job in person training.
Schedules will vary during and after training. Calls are received from 7:00am-7:00pm Monday-Friday and 10:00am-2:00pm on Saturdays. You will need to be available to work days evenings weekends and holidays.
Successful candidates will have a variety of growth opportunities within The City and County of Denver.
This position is a great start in the City of Denver as candidates will have the opportunity to gain crucial skills and experience to start a career within the city and county.
Job Responsibilities include:
Answering a high volume of calls on the non-emergency phone line and providing basic instructions and assistance to individuals who are calling for non-emergency requests.
Quickly identify emergency or crisis situations requiring police emergency medical services and/or fire assistance and routes the call appropriately.
Conducting research using a variety of city resources to provide customers with answers to inquiries.
Identifying a callers request and routing their call appropriately.
Work independently in interviewing a caller to accurately assess the situation.
Document customer inquiries/problems and resolutions into a tracking system.
Perform other related duties as assigned.
The ideal candidate will have:
Strong critical thinking skills and ability to make quick decisions
Ability to work under stressful conditions
Clear speech hearing accuracy and visual acuity
Ability to deal with the public and user agencies
Ability to remember oral and written instructions
Ability to write clearly and spell correctly
Developed typing skills or keyboard familiarity
Ability to interface with the computer
Ability to type and talk simultaneously
Ability to remain calm while dealing with frightened hysterical or angry callers
Ability to work in a team environment and work well with others
Below are the minimum requirements used to determine eligibility for this position:
Education requirement: Graduation from high school or the possession of a GED HiSET or TASC Certificate.
Experience Requirement: None
Education/Experience Equivalency: None
License/Certifications: By position requires a valid drivers license at the time of application.
Licenses and certifications must be kept current
About Everything Else
Job Profile
CJ3272 Emergency Service WorkerTo view the full job profile including position specifications physical demands and probationary period click here.
Position Type
UnlimitedPosition Salary Range
$19.59 - $29.39Target Pay
$23.00 per hourAgency
Emergency CommunicationsRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race color religion national origin sex sexual orientation gender identity national origin disability genetic information age or any other status protected under federal state and/or local law.
It is your right to access oral or written language assistance sign language interpretation real-time captioning via CART or disability-related accommodations. To request any of these services at no cost to you please contact with three business days notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work click here for English or here for Spanish.
Employment Type
Full-Time
