Customer Support Assistant
Customer Support Assistant
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Job Description
Job Advertisement: Customer Support Assistant
Company: Style Netbox
Location: Modesto CA
Salary: $27 - $30 per hour
Schedule: Monday to Friday 8-hour shifts
About Us
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
Position: Customer Support Assistant
A Customer Support Assistant is the frontline representative of our company responsible for delivering a high-quality support experience to clients and customers. This role involves answering inquiries resolving issues and ensuring customer satisfaction through prompt professional and friendly service.
Responsibilities
Respond to customer inquiries via phone email and chat in a timely and courteous manner
Resolve product or service problems by clarifying the customers concern and offering effective solutions
Maintain records of customer interactions and transactions
Collaborate with internal teams to address customer feedback and improve overall experience
Follow up with customers to ensure issues are fully resolved
Assist in the development of customer service procedures and documentation
Qualifications
High school diploma or equivalent; associate degree preferred
Previous experience in customer service or support roles
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively
Strong problem-solving abilities and attention to detail
Proficient in Microsoft Office and customer support software
Benefits
Competitive hourly pay ($27 - $30 per hour)
Opportunities for career growth and skill development
Supportive and creative team environment
Paid time off and holidays
Employee training and onboarding
Full-time stable position with consistent weekday hours
Join Style Netbox and help us turn brands into bold unforgettable experiencesone conversation at a time.
Employment Type
Full-Time
