Director, Account Management - FAP

Director Account Management FAP
Finance Accounting & Procurement Solutions

Do you have a passion for leading client partnerships that improve financial operations and procurement outcomes
Are you energized by delivering strategic value through technology-enabled finance accounting and procurement services

About Conduent FAP (Finance Accounting & Procurement)

Conduents Finance Accounting & Procurement (FAP) services help organizations streamline complex back-office operations and drive efficiency compliance and cost savings. Our solutions span accounts payable accounts receivable general ledger accounting financial reporting and procurement operations.

With decades of experience and a robust digital delivery model we support both public and private sector clients in modernizing their finance and procurement ecosystems through automation analytics and expert service management.

Responsibilities

• Leading strategic client relationships focused on Finance Accounting and Procurement (FAP) services across diverse industries
• Acting as the primary liaison for senior stakeholders such as CFOs Controllers and Procurement Officers
• Overseeing end-to-end delivery performance to ensure contractual obligations SLAs and quality standards are met
• Collaborating with internal operations technology and compliance teams to align services to client objectives
• Conducting executive business reviews and presenting key insights performance metrics and future-state roadmaps
• Identifying and pursuing growth opportunities through upselling cross-selling and service expansion strategies
• Managing pricing discussions contract renewals and change requests in partnership with internal stakeholders
• Resolving client issues and overseeing mitigation strategies for escalations and service disruptions
• Monitoring industry trends and compliance requirements to inform client strategy and solution design
• Contributing to internal best practices and account management improvements across the FAP portfolio

Requirements

• Bring 10 years of experience managing enterprise client relationships with a focus on finance accounting or procurement services
• Build and maintain executive-level relationships with client stakeholders fostering trust and long-term partnerships
• Demonstrate deep knowledge of financial operations procurement workflows and compliance standards
• Lead cross-functional teams and align delivery product and operational resources to client goals
• Communicate complex issues and value propositions clearly to senior internal and external audiences
• Manage large multi-service accounts with attention to detail deadlines and measurable outcomes
• Negotiate contracts pricing and service changes with confidence and in alignment with business goals
• Leverage insights and data to develop strategic plans and performance reporting for client programs
• Navigate enterprise systems (e.g. ERPs procurement platforms) and contribute to technology-enabled service delivery
• Hold a Bachelors degree in Business Finance Accounting or a related field (MBA or CPA preferred)
• Travel as needed to maintain and grow client relationships

Flexible Working

At Conduent we value individuality and flexible working arrangements. In this role you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

• Health & Welfare Benefits:Comprehensive plans tailored to your needs effective from day one.
• Retirement Savings:Robust programs to help you secure your financial future.
• Employee Discounts:Access to a wide range of discounts on merchandise services travel and more.
• Career Growth Opportunities:Paths for advancement within a global organization.
• Paid Training:Learn while you earn with award-winning learning platforms.
• Paid Time Off:Competitive PTO packages to help you recharge.
• Great Work Environment:Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us youll find opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients in our communities and for the millions of people we serve.

With over 50000 associates in 24 countries youll be part of a global team thats shaping the future for the company and for yourself.

Pay Transparency Lawsin some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($122250 - $140000)