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You will be updated with latest job alerts via emailEMCOR Services Aircond seeks a Senior Service Coordinator. The Senior Service Coordinator will provide customer service support to our Service Technicians District Service Managers Service Administrators and any other administrative/functional department. This includes but not limited to creating work orders and coordinating with necessary parties to effectively and efficiently resolve customer issues in ways that meet or exceed our customers expectations. Other key roles include customer follow up on work orders quote submittals and not to exceed extensions. Address customer related issues in a timely manner. The ability to interface across various departments at multiple levels within the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
REQUIRED SKILLS:
Ideal candidate will possess:
A positive mindset towards working with customers and fellow employees meeting challenges with a win/win perspective such that everyone involved with each situation believes they are valued and key to the success of each interaction.
To that end will go above and beyond to accomplish our missions of providing professional and friendly service.
2 years of experience in a similar role preferably with a Commercial HVAC company.
A strong communication skills both verbal and written with excellent telephone etiquette
Ability to deliver clear concise and professional email communication
Ability to work under pressure and constantly make correct decisions with limited input and determine when to escalate issues to the Supervisor.
Ability to express confidence in providing and receiving pertinent information
Strong problem solving skills ability to think critically under pressure
Strong customer service skills and be able to handle high call volume in fast pace setting.
Ability to understand and accurately communicate customers needs.
Proficiency with MS Excel and Word as well as enterprise wide e-mail systems such as Lotus Notes or Microsoft Outlook.
EDUCATION AND/OR EXPERIENCE:
Associates degree and a minimum of more than two years of relevant Coordination experience in an HVAC Service and Repair or Facility Maintenance environment preferred. However candidates with a high school diploma or a general equivalency diploma (GED) and five years of experience in a similar environment supporting external and internal customers vendors and/or clients in multiple locations will be considered.
SUPERVISORY RESPONSIBILITIES
This position does not have direct supervisory responsibilities. The Senior Service Coordinator will be expected to train new and current team members on the best practices for the team.
LANGUAGE SKILLS
Ability to read interpret and analyze routine business communications and to compose standard business correspondence. Must be able to present information data facts and figures across all organizational levels.
REASONING ABILITY
Ability to define problems collect data establish facts and draw valid conclusions.
MATHEMATICAL SKILLS
Ability to perform simple mathematical functions such as addition subtraction multiplication division averages and percentages.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee frequently is required to sit and use hands to operate computer keyboard and telephone. The employee is occasionally required to stand walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a typical office environment. The noise level in the work environment is usually moderate.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
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Required Experience:
Senior IC
Full-Time