IT Operations Analyst I
IT Operations Analyst I
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Job Description
Description
- The candidate must demonstrate the ability to resolve problems escalate issues clearly communicate with the users and other teams and effectively manage priorities and expectations.
- Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents
- Candidate must be able to prioritize workload providing timely and accurate resolutions
- Identify opportunities to improve Operational efficiency around application support space.
- Participation in service reviews and post incident reviews.
- System and Application monitoring using tools like AppD Netcool Solarwind etc.
- Excellent written & oral communication.
- Ability to cover on call support and flexibility around working hours.
- Ability to navigate UNIX and Linux operating systems as part of incident triage (review logs / configurations etc.).
- RDBMS: Oracle SQL
- Efficient in Excel Report Generation
- Experience working with ticketing tools like ServiceNow Jira CMMS etc.
- Any scripting knowledge(shell python etc.) is an added advantage
Required Experience:
IC
Employment Type
Full Time
Key Skills
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