Program Manager, Alexa Preview
Program Manager, Alexa Preview
Posted on :
19-07-2025
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1 Vacancy
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Job Description
Join the Alexa Preview Team to help build the future of Amazons cloud-based voice service and Echo devices. This role will focus on designing mechanisms for collecting customer feedback executing those for Alexa and Echo products and working with product and marketing teams on behalf of customers. Your strategic and tactical recommendations that will contribute to making customers life easier and more fun by using the Alexa and Echo products!
We are looking for a committed Program Manager for the Alexa Preview IN team in Bangalore to support participant management and feature testing of ongoing device Beta programs.
As the ideal candidate you will be flexible detail-oriented an analytic thinker and have excellent interpersonal skills. You know how to work independently make suggestions for process improvements deliver high quality results and you thrive when improving customer experiences. You do not shy away from data and are curious to learn new tools and technologies.
Key job responsibilities
Collaborate closely with program management team members for planning recruitment efforts of beta participants
Plan and prepare content and timing of recruitment surveys
Reporting program milestones and statuses
Provide customer support to internal participants through the internal ticket system
Lead small to medium sized projects to improve existing processes standard operating procedures and best practices
Independently manage beta-participant engagement programs (contacting beta-participants / implement new customer engagement strategies)
Constantly evaluate data collection tools and processes and propose solutions to ensure their efficiency quality and ability to scale
Develop appealing email templates and send out weekly newsletters to beta participant
Monitor execution of marketing campaigns custom projects and reports
A day in the life
As a Program Manager on the Alexa Preview Team you will support execution of tactical tasks of Alexa Preview Programs. You will collaborate proactively with Global team members across NA and EU regions. Manage stakeholder relationships and engage in strategic discussions. Invent work with and help improve beta execution mechanisms. This role requires strong program management communication skills and a passion for delivering exceptional customer experiences.
- Bachelors degree or equivalent
- Excellent written and verbal English language communication skills
- Excellent verbal and written communication skills
- Strong stakeholder management and relationship building skills
- Proven track record of taking ownership and successfully delivering results in a fast-paced dynamic environment
- Ability to deal with ambiguity and adapt to shifting schedules and time demands
- Ability to track and support multiple projects at one time and to accept reprioritization as necessary
- Ability to grasp complex technology and learn new information quickly
- Masters Degree
- 2 years of program or project management experience
- 2 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Strong analytical skills
- Highly organized ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for a committed Program Manager for the Alexa Preview IN team in Bangalore to support participant management and feature testing of ongoing device Beta programs.
As the ideal candidate you will be flexible detail-oriented an analytic thinker and have excellent interpersonal skills. You know how to work independently make suggestions for process improvements deliver high quality results and you thrive when improving customer experiences. You do not shy away from data and are curious to learn new tools and technologies.
Key job responsibilities
Collaborate closely with program management team members for planning recruitment efforts of beta participants
Plan and prepare content and timing of recruitment surveys
Reporting program milestones and statuses
Provide customer support to internal participants through the internal ticket system
Lead small to medium sized projects to improve existing processes standard operating procedures and best practices
Independently manage beta-participant engagement programs (contacting beta-participants / implement new customer engagement strategies)
Constantly evaluate data collection tools and processes and propose solutions to ensure their efficiency quality and ability to scale
Develop appealing email templates and send out weekly newsletters to beta participant
Monitor execution of marketing campaigns custom projects and reports
A day in the life
As a Program Manager on the Alexa Preview Team you will support execution of tactical tasks of Alexa Preview Programs. You will collaborate proactively with Global team members across NA and EU regions. Manage stakeholder relationships and engage in strategic discussions. Invent work with and help improve beta execution mechanisms. This role requires strong program management communication skills and a passion for delivering exceptional customer experiences.
- Bachelors degree or equivalent
- Excellent written and verbal English language communication skills
- Excellent verbal and written communication skills
- Strong stakeholder management and relationship building skills
- Proven track record of taking ownership and successfully delivering results in a fast-paced dynamic environment
- Ability to deal with ambiguity and adapt to shifting schedules and time demands
- Ability to track and support multiple projects at one time and to accept reprioritization as necessary
- Ability to grasp complex technology and learn new information quickly
- Masters Degree
- 2 years of program or project management experience
- 2 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Strong analytical skills
- Highly organized ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines
- Excited about working in a diverse group and contributing to an inclusive culture
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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