MS - CMS Associate (Analyst) - SRE (Scripting, Jenkins, RPA) â Operate
MS - CMS Associate (Analyst) - SRE (Scripting, Jenkins, RPA) â Operate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring troubleshooting and implementing industry leading practices for cloud-based systems.
Driven by curiosity you are a reliable contributing member of a team. In our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives needs and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen ask questions to check understanding and clearly express ideas.
- Seek reflect act on and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.
Job Title: Site Reliability Engineer (SRE) Associate
Location: Bangalore (Hybrid)
Department: Managed Services Core Automation Team
Job Overview
Were seeking a Senior Associate with deep hands-on experience in scripting automation and RPA to help build intelligent resilient systems across Managed Services. Youll work at the intersection of platform reliability and automationdeveloping scripts automating runbooks and integrating low-code/no-code solutions to eliminate manual work and improve operational efficiency. This role is ideal for someone who thrives in solving real-world production challenges with code automation and curiosity.
Key Responsibilities
- Automate repetitive infrastructure and application support activities using scripting (Python Bash PowerShell) and RPA/low-code platforms.
- Develop and maintain scripts and reusable components to drive system configuration monitoring and auto-remediation.
- Build self-healing workflows to identify and resolve issues proactivelyminimizing human intervention.
- Integrate observability and alerting tools with automation pipelines to enable real-time anomaly detection and resolution.
- Leverage low-code/no-code automation platforms (e.g. Power Automate UiPath Automation Anywhere) to streamline manual business processes.
- Collaborate with operations engineering and platform teams to build reliable automation frameworks and support scaled delivery.
- Use GenAI and AI-driven tools to enhance decision automation and support proactive operations management.
- Create and maintain runbooks and documentation that evolve into automation-first playbooks.
- Continuously analyze operational inefficiencies and develop automation to close gaps.
Required Skills and Qualifications
- 2 years of hands-on experience in Site Reliability Engineering Automation Engineering or RPA roles.
- Strong scripting proficiency in Python Bash and PowerShell for infrastructure and application automation.
- Practical experience with low-code/no-code platforms and RPA tools like UiPath Power Automate Automation Anywhere or similar.
- Solid understanding of automation across monitoring alerting configuration management and incident response.
- Exposure to log aggregation tools (e.g. Elastic Stack Splunk) for troubleshooting and automation triggers.
- Experience building self-healing systems and integrating with event-based automation platforms.
- Familiarity with cloud environments (AWS Azure GCP) and integrating automation across hybrid infrastructure.
- Experience applying GenAI/AI-driven solutions to automate operations and support predictive monitoring.
- Strong analytical and root cause analysis skills for solving recurring issues via automation.
- Ability to work independently and collaborate effectively in cross-functional teams.
Desired Skills and Qualifications
- Experience working in a Managed Services or enterprise support environment with a focus on automation maturity.
- Understanding of ITIL/ITSM processes and how automation can improve service quality and consistency.
- Exposure to containerized environments (e.g. Docker Kubernetes) and automation of application deployments.
- Experience with observability platforms like Datadog Prometheus or AppDynamics is a plus.
- Strong communication and stakeholder engagement skills to align automation initiatives with business needs.
Education Requirements
- Bachelors degree in Computer Science IT Engineering or a related technical field.
- Certifications in RPA platforms cloud technologies or scripting/automation tools are a plus.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Amazon Web Services (AWS) Cloud Administration Cloud-Based Service Management Cloud Compliance Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations (CloudOps) Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Communication CrowdStrike Dynatrace APM Emotional Regulation Empathy FinOps Operating Model Google Cloud Platform Inclusion Infrastructure Management 12 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
