ICT Assistant
ICT Assistant
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Job Description
About the Role
As an ICT Assistant at CCHA youll be a key member of our ICT team providing essential first-line support and contributing to the development of our systems. Youll be the initial point of contact for all ICT queries managing helpdesk tickets and ensuring our computer systems and equipment are well-maintained.
Your responsibilities include preparing distributing and maintaining hardware for staff stakeholders and tenants. Youll also play a crucial role in managing system users and onboarding new employees to CCHA systems. Youll report directly to the Senior ICT Officer supporting the operational delivery of ICT services and projects.
This role is integral to CCHAs commitment to transparency integrity and exceptional service. Your work will directly impact the efficiency of our operations and the effectiveness of your colleagues contributing to our #oneteam approach to create better outcomes for our customers.
About You
Were looking for someone dedicated to our values and eager to contribute to our collaborative environment. Youll proactively maintain and develop our internal helpdesk staying updated on the latest tech and suggesting innovative solutions.
Youll provide essential ICT support resolve issues and escalate when needed. A key part of your role involves delivering training documenting processes and assisting with hardware software and connectivity problems.
Youll also configure and deploy ICT assets maintain our asset register and ensure device management. Clear and proactive customer communication is crucial.
Ensuring security products are functional administering user accounts and permissions and complying with policies are also vital.
Our Shared Values
At CCHA values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Caring RespectfulTrusting and TrustworthyHonestBrave Yourself
Job Description
The job description will download in PDF format. To request an alternative format please get in touch.
ICT Assistant JD- New 2025!.docx
Application & Interview Guidance
The guidance will download in PDF format. To request an alternative format or language pleaseget in touch.
If you require this information in an alternative format please contact us.
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Employment Type
Full Time
