Field Service Technician (I&R)

Join Our Team as a Telecommunication Field Service Technician (FST) at America Fujikura Limited (AFL)

Location: Edmonton Alberta

Are you ready to take your career to the next level with a leading company in the telecommunications industry America Fujikura Limited (AFL) is on the hunt for dynamic customer-focused Telecommunication Field Service Technicians (FST) to join our Canadian Operations. This is your opportunity to make an impact while working with cutting-edge technology and offering essential services that keep our customers connected to the future.

What Youll Do: As an FST at AFL your primary responsibility will be delivering exceptional customer service while installing and repairing advanced products related to home networking high-speed internet Optik TV home security systems and more. Youll be at the forefront of providing our customers with the future-friendly home (FFH) they deserve and youll also have the chance to promote and upsell additional services and products helping to enhance their experience.

What Were Looking for:

• Customer Excellence: You thrive on providing extraordinary customer experiences handling both positive and challenging interactions with ease.
• Sales Savvy: Youre comfortable with solutions-based selling recommending the right products and upselling services to enhance customer satisfaction.
• Physical & Mental Agility: Youre up for a physically demanding role including lifting to 60 lbs. climbing ladders/poles working in confined spaces and dealing with various weather conditions.
• Flexibility: Ready to work varying shifts (days evenings and weekends) to meet the needs of the business.
• Fluent Communicator: Youre fluent in English both spoken and written and any additional language skills would be a fantastic bonus.
• Self-Motivated & Independent: You make effective decisions and thrive with limited supervision.
• Mechanical & Technical Skills: You have a natural aptitude for working with tools and tech including working on ladders and with color-coded wiring.
• Team Player: You work well within a collaborative environment and you know when to lead and when to follow.
• Safety First: You understand the importance of following safety protocols and rule.

Qualifications:

• Strong computer skills
• Clean abstract and valid Class 5 Drivers License
• Previous experience in sales and customer service is a plus.
• Must be able to work full-time in Canada (work permit working visa Permanent Resident and or Canadian Citizen
• Bonus points: Experience or education in telecommunications
• Willingness to undergo background checks and obtain a Security Alarm Installer License

Why AFL AFL is a global leader in the telecommunications industry providing cutting-edge network technology and solutions to customers around the world. At AFL were committed to diversity and inclusion recognizing that our team members unique contributions help us provide superior service and create better solutions. We provide best-in-class training to ensure you have everything you need to succeed and grow.

Additional Perks:

• Competitive unit-based pay system (piece-rate)
• Earn additional income on top of wages for upselling client products and services.
• Annual merit increases
• Thriving work sites with continued employment even through the winter months.
• Excellent training and professional development opportunities
• A supportive and diverse team environment
• Opportunity to work in a dynamic rapidly changing industry.

Ready to Join Us If youre passionate about customer service technology and telecommunications we want to hear from you! AFL offers you the chance to grow your career with a leader in the field while being part of a team that values innovation safety and continuous learning.

We welcome diversity and encourage individuals of all backgrounds to apply!

We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process contact We are an equal opportunity employer and value diversity not discriminating based on race religion color national origin gender sexual orientation age marital status veteran status or disability

Required Experience:

IC