Event Attendant
Event Attendant
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Job Description
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The Opportunity
THE ORGANIZATION:
At Events East Group we proudly manage and operate the Halifax Convention Centre Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether were attracting large delegations or hosting an elite group of athletes for an international competition we are a catalyst for new opportunities and connections between Nova Scotia and the world.
THE POSITION:
Events East Group is now inviting applications for the position of Event Attendant with our Guest Experience team.
Reporting to the Guest Experience Manager the Event Attendant is responsible for delivery of the guest experience strategy. Event Attendants act as venue ambassadors throughout the customer journey from the first welcome to the final thank you for attending. The Event Attendant assists with venue navigation and ensures guest adherence to policies and safety measures. They share knowledge about the event and venue and work as part of the larger operational team to provide exceptional customer service. Flexibility is essential as shift scheduling is based on events and operational needs.
THE DUTIES AND RESPONSIBILITIES:
Operations:
- Welcome all guests with an open and friendly demeanor fostering positive relationships and addressing guest needs to enhance their experience.
- Enhance the guest experience by listening actively anticipating needs and offering support before it is requested.
- Respond to guest questions and requests with a service-first mindset addressing needs to the best of your ability and communicating with the appropriate leader when additional support is required.
- Offer respectful and proactive assistance to guests who require accessibility support or other accommodations.
- Adapt to changing operational needs by providing coverage across multiple roles within a shift ensuring consistent service throughout events (e.g. scanning tickets at entry then monitoring activity during the event).
- Remain attentive to evolving event needs working with shift leaders to complete assigned work while being considerate of the event environment.
- Collaborate with leadership to ensure all relevant information is available for effective decision-making and successful event delivery.
- Support the safe and efficient movement of guests at entrances exits and throughout events including at security checkpoints.
- Contribute to safety procedures including emergency response and evacuation efforts as directed.
- Collaborate respectfully with team members to ensure smooth daily operations.
- Maintain professional conduct including reliability readiness to work and adherence to personal hygiene and grooming standards
- Perform other duties as required.
Training & Development:
- Obtain and maintain all certifications required by the organization and applicable regulations to support operational readiness and compliance.
- Engage in learning opportunities to support ongoing development and adaptability to operational needs.
- Support continuous improvement by adopting new methods technologies and practices to enhance operational effectiveness.
- Contribute thoughtfully to team discussions training opportunities and departmental initiatives to support a collaborative and effective work environment.
Health & Safety:
- Adhere to all departmental standards guidelines and procedures to ensure the safety of oneself team members and guests.
- Report safety hazards near misses and incidents promptly taking appropriate action to address hazards when safe and actively participating in the investigation process.
- Wear use and ensure the appropriate use of Personal Protective Equipment (PPE) as required reporting any violations or damaged PPE within the team or onsite.
THE PERKS AND BENEFITS:
- Uniforms and PPE provided
- Employee and Family Assistance Program (EFAP) available through Telus Health
- Discounts
- Free counselling services
- Resources available for personal life needs
- 13 paid holidays or Time in Lieu for working on the holiday
- Discounted transit bus pass through SmartTrip available (if pre-requirements are met)
- Discounted gym membership at Goodlife Fitness
THE PROFESSIONAL REQUIREMENTS:
Education and Experience:
- A high school diploma or equivalent education will be considered an asset.
- A minimum of one year of experience in customer service will be considered an asset.
- Experience engaging with diverse populations and demonstrating sensitivity to varied guests and team needs.
- Experience in high-traffic environments with a proven ability to stay focused and perform under pressure.
Physical Demands:
- Ascend and descend stairs multiple times per shift.
- Operate effectively in a busy environment with variable conditions including loud noise heights and dark/dim lighting.
- Stand for long periods of time on concrete or thinly carpeted floors.
- Work variable shifts including early mornings evenings weekends and holidays.
- Other physical demands as required.
Events East is committed to a workforce that is free of discrimination values diversity and is representative at all job levels of the people we serve. We encourage applications from qualified African Nova Scotians racially visible persons women in non-traditional positions persons with disabilities Indigenous persons and persons from the 2SLGBTQIA community. We encourage applicants to self-identify.
During the recruitment process applicants have the right to request an accommodation. Any applicant invited to participate in testing or an interview and who requires an accommodation should discuss their needs in confidence with the Recruiter when selected.
TO APPLY: Apply via Career Beacon.
APPLICATION DEADLINE: July 30 2025
We thank all applicants for their interest however only those selected for an interview will be contacted.
A little bit about us
Events East
Events East Group is a special purpose government agency that manages and operates the Halifax Convention Centre and Scotiabank Centre. We are an impact-focused organization known for attracting and hosting the best events in the region generating economic impact and driving community vibrancy. We were created as part of a government partnership between the Province of Nova Scotia and Halifax Regional Municipality (HRM) and we work in collaboration with them to manage our business in a responsible and transparent manner.
MISSION: WE CONNECT THE WORLD TO NOVA SCOTIA BY CREATING MEMORABLE EVENT EXPERIENCES.
VISION: OUR PEOPLE AND OUR COMMUNITY MAKE US THE FAVOURED EVENT DESTINATION FOR OUR GUESTS.
Employment Type
Part-Time
