Essential Duties and Major responsibilities:
Front Desk Receptionist/Telephones
- Screens patient calls takes accurate messages and returns calls as appropriate (to patients providers and other organizations)
- Schedules patient appointments according to established protocol
- Collects and enters patient registration and demographic data into computer system
- Directs incoming faxes
- Receives and directs incoming patients
- Reviews and updates patient information related to demographics and insurance
- Follows established health center protocol for the check-in encounter form production and check-out
- Performs other job related duties as required or assigned.
Referral Assistant
- Processes medical related referrals with outside organizations and specialists
- Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients
- Adheres to HIPAA regulations when communicating patient medical PHI.
- Demonstrate understanding and commitment of the health center mission
- Demonstrate understanding and commitment to the established CHC Values and Standards
- Performs other job related duties as required or assigned
Minimum Qualifications:
- High School Diploma or GED required
- Work experience similar to a medical office environment
- Computer skills for accurate data entry
- Knowledge of basic medical terminology
- Demonstrated interpersonal relationship skills
- Demonstrated proficiency in reading writing and speaking in English
- Demonstrated ability to work in a fast paced medical office environment