Communications Assistant - Hybrid
Communications Assistant - Hybrid
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$ 16 - 23
1 Vacancy
Job Description
City/State
Virginia Beach VAWork Shift
Multiple shifts availableOverview:
Sentara Health is seeking to hire a qualified individual to join our team as a Communications Assistant.
Position Status: Hiring for full-time rotating shifts
Position Location: Remote but must come on-site at Sentara Independence - Virginia Beach VA if having connectivity issues or when needed.
Will be assigned to one of the below fixed shifts:
Shift 1: 3:30PM - 2:00AM Wednesday - Saturday
Shift 2: 9:30PM - 8:00AM Sunday Monday Wednesday Friday
Shift 3: 8:00AM - 6:30PM Sunday Friday Saturday and Tuesday 3:00PM - 1:30AM
Overview
Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include but is not limited to looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.
Previous healthcare and multi-line phone experience preferred. Understanding of medical terminology preferred.
Education
High school diploma or equivalent
Certification/Licensure
No specific certification or licensure requirements
Experience
Call center - 1 year
Keyboard skills - 1 year
Customer service - 1 year
Healthcare - 1 year
Must have familiarity with medical terminology Microsoft teams and products
Must be tech savvy
.
We provide market-competitive compensation packages inclusive of base pay incentives and benefits. The base pay rate for Full Time employment is:$16.35 - $23.08. Additional compensation may be available for this role such as shift differentials standby/on-call overtime premiums extra shift incentives or bonus opportunities.Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Employment Type
Full-Time
