Technology Services Group (TSG) Technician II

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Job Description:

This isnot a remote or flex location position; employee is required to come into the facility for their regular schedule

Job Level: Technician II

Internal Grade Salary: 009

Work Schedule: Mon to Frid - 06:30 p.m. - 03:00 a.m.

The internal job posting will close on Tuesday July 25 at 11:59 PM

Position located in OAK CREEK WI

This position ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis reporting key performance indicators (KPIs) service level agreements (SLAs) internal cross-functional teams and partner vendor relationships. Leads manages and coordinates the delivery of an exceptional customer experience for all information technology services support and project deployments. This person is responsible for the daily management of cost equipment inventory system compliance safety and security of organizational resources (hardware software automation and network infrastructure).

Responsibilities:

• Provides technical training and development to departmental resources and customers.
• Actively plans monitors and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to deliver results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement collaboration and consultative interactions.
• Utilizes technology to effectively initiate deploy and track projects and support services during working hours
• Performs technical analytical or maintenance work.
• Typically knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.
• Works within standard operating procedures and/or scientific methods.
• Requires working knowledge and skills to perform a defined set of analytical scientific or operational processes.
• Applies experience and skills to complete assigned work within own area of expertise.
• Works with a moderate degree of supervision.

Qualifications:

• Must be currently located in the same geographic location as the job or willing to relocate yourself

• Requires hardware software and database knowledge for integration with external customer technology and systems utilizing remote support tools or onsite visits

• Ability to communicate highly technical information to both technical and non-technical users

• Knowledge of Microsoft Operating Systems (operating systems/software)

• Experience with VPN Symantec Remote Desktop Apps Active Directory and various Web browsers Preferred

• Technical Certifications such as A Network - Preferred

• Technical work experience Preferred

• Experience troubleshooting thermal printers preferred

• Grasp lift (from floor to shoulder height) lower (from shoulder height to floor) push pull carry and manipulate equipment packages or parts weighing up to 70 pounds Required

• Ability to travel by car to various UPS facilities Required

• Ability to travel overnight for periods of up to 1 week - Required

• Must have a valid drivers license - Required

Employee Type:

UPS is committed to providing a workplace free of discrimination harassment and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer.