Senior B2B E-Commerce Solutions Consultant
Senior B2B E-Commerce Solutions Consultant
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1 Vacancy
Job Description
Why join us
Our purpose is to design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.
Senior B2B E-Commerce Solutions Consultant
GENERAL PURPOSE
The Senior B2B eCommerce Solutions Consultant serves as a key customer and dealer-facing liaison orchestrating complex relationships and workflows between customers dealers MillerKnoll account teams and the B2B eCommerce team. This role is responsible for aligning business processes supporting technology integrations and ensuring contractual and operational requirements are met for customers.
ESSENTIAL FUNCTIONS
- Facilitate alignment on customer and dealer workflows ensuring technology solutions are mapped to support specific business and operational requirements.
- Advise on procurement platform capabilities and integration strategies leveraging deep knowledge of procurement workflows and MillerKnoll eCommerce solutions.
- Lead discovery sessions to gather requirements clarify expectations and document business processes for both customers and dealers.
- Support the fulfillment of customer contractual requirements including Service Level Agreements (SLAs) compliance reporting budget estimators and other key deliverables.
- Guide customers and dealers through onboarding integration and change management processes ensuring a seamless transition to new eCommerce solutions.
- Collaborate with internal teams to ensure customer and dealer needs are accurately represented in project planning and execution.
- Provide consultative support for global enterprise healthcare education and public sector accounts understanding the unique needs and compliance requirements of these sectors.
- Support the development and rollout of procedures and workflows ensuring alignment for process improvements.
- Navigate between multiple dealers particularly where workflow or technology alignment is required.
QUALIFICATIONS
- 5 years experience in B2B eCommerce consulting solutions architecture or related customer-facing technology roles
- Proven experience working with procurement platforms procurement workflows and eCommerce technology integrations in a B2B environment.
- Demonstrated ability to manage complex projects involving multiple external stakeholders (customers dealers partners).
- Strong skills in workflow analysis and process optimization
- Excellent negotiation facilitation and conflict resolution abilities to build consensus
- Outstanding verbal and written communication skills for both technical and non-technical audiences
- Experience with large enterprise healthcare education or government accounts preferred
- Proficiency in business reporting analytics tools (e.g. Smartsheet Tableau Salesforce) and SLA/data management
- Detail oriented
Why Join Us
This role is ideal for a collaborative solutions-oriented professional who thrives in a dynamic multi-stakeholder environment and is passionate about driving digital transformation in B2B commerce. If you enjoy working in a fast-paced environment with a strong focus on efficiency automation and cross-functional collaboration we encourage you to apply!
Who We Hire
Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .
Required Experience:
Senior IC
Employment Type
Full-Time
