Supervisor (remote)
Supervisor (remote)
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Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Marken a UPS company is seeking a dynamic and detail-oriented Supervisor to lead and refine our Aviation AOG (Aircraft on Ground) and Expedited Transportation operations. This role is critical in aligning our logistics processes with the rigorous demands of the Aerospace and Aviation verticalespecially for Next Flight Out (NFO) import/export compliance and the handling of Dangerous Goods (DG). The ideal candidate will drive continuous improvement ensure regulatory compliance and enhance service reliability in high-pressure time-sensitive environments.
Service Excellence Center Supervisor
The Service Excellence Supervisor will be responsible for supervising daily operations and personnel to achieve maximum quality efficiency and cost-effectiveness. Ensure that technology is utilized to a maximum and that staff are well organized content and productive.
Role:
Monitor and improve telephone handling email response time milestone tracking and other procedures
Evaluate performance with key metrics (accuracy call-waiting time etc.)
Develop objectives for the call centers day-to-day activities
Effect resource planning to maximize productivity of resources (people technology etc.)
Collect and analyze call-center statistics
Coach and provide training to personnel to maintain high customer service standards
Manage staff schedules to maximize responsiveness to inbound callers while ensuring required call activities are maintained in the most cost-effective manner.
Build team cohesiveness through staff meetings
Consult with Management on matters of training discipline and discharge
Other duties and responsibilities as assigned
Qualifications:
Proven call center leadership experience
Call center experience is strongly preferred.
A high school diploma or GED is required.
Proficiency in MS Word Excel Outlook and PowerPoint is required.
Knowledge of performance evaluation and customer service metrics
Working knowledge of call center equipment and systems is strongly preferred
Knowledge of Next Flight Out and other courier industry operations is strongly preferred
Strong leadership skills and the ability to effectively lead others
Outstanding communication and interpersonal skills-verbal and written
Excellent organizational skills and attention to detail
Problem solving ability
Ability to work under pressure and follow through on tasks
Presentation skills and the ability to speak and direct discussion groups
Ability to interact with employees at all levels.
Positive and patient
Shift / Hours
Sun Thurs or Tues Sat andorEastern
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination harassment and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer.
Required Experience:
Manager
Employment Type
Full-Time
