Senior Project Coordinator
Senior Project Coordinator
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$ 60000 - 80000
1 Vacancy
Job Description
The Senior Project Coordinator position will model the Netrio mission vision and values each day functioning as a guide for daily accountabilities and responsibilities. This role is mainly responsible for facilitating support activities for the Project Services Team through a projects lifecycle.
- Make recommendations and decisions regarding the urgency of customer requests and appointments influencing priorities for service delivery.
- Provide feedback on day-to-day interactions with technicians teams and customers.
- Identify and share positive feedback from internal teams and customers to encourage a constructive and motivating team environment.
- Stay current and execute tasks within your business unit to support team performance.
- Collaborate with Supervisors/Coordinators from other business units to foster cross-department collaboration.
- Engage with managers to develop necessary skills and processes for team and individual performance improvement.
- Develop and implement process and workflow changes that enhance project delivery and overall efficiency.
- Oversee the planning and coordination of Netrios Disaster Recovery Service including managing logistics and serving as the primary point of contact during day-of execution.
Project Management
- Strong organizational skills with a focus on delivering projects within scope timeline and budget.
- Ability to effectively manage expectations through clear concise communication with customers and internal stakeholders.
- Proactive in identifying potential project risks and escalating when needed.
- Ability to anticipate and respond to customer needs ensuring high levels of customer satisfaction.
- Foster collaboration across teams to improve project outcomes and customer experience.
Required:
- 3 years of demonstrated client relations customer service or administrative experience in a business position.
- Previous experience with Project Management.
- Ability to gather detailed technical information prioritize customer concerns and work cooperatively with team members to meet customer needs.
- Computer literacy with Microsoft Office products and other related applications/tools particularly Excel and Outlook.
- Experience and strong interest in customer service building relationships with customers via telephone email video conferencing and in-person interactions.
- Ability to anticipate work demand and allocate resources efficiently to meet client and business needs.
- Willingness to take ownership of job responsibilities and drive performance with minimal direction.
- Ability to build rapport and communicate effectively with clients and coworkers to reduce frustrations or concerns by demonstrating empathy.
- Experience working with project management tools or systems.
- Knowledge of service ticketing systems and reporting platforms.
- Previous exposure to working with cross-functional teams to deliver projects.
Netrio offers a hybrid work environment prioritizing work-life balance continuous learning and a supportive team culture. We invest in our people by providing comprehensive benefits including:
- Competitive salary
- Comprehensive benefits package
- Wellness programs and professional development opportunities.
The pay range for this position is $60000 to $80000 annually and is applicable for candidates who will be working in the following locations Minnesota. This range is subject to adjustment for other geographic work locations. In addition to geographic location Netrio considers education experience internal equity market demands and other qualifying criteria to determine starting salaries.
In addition to compensation benefits Netrio offers a variety of health and welfare benefits based on eligibility including medical and dental insurance term life insurance wellness programs career development and enrollment in our company 401(k) plan with company match.
Required Experience:
Senior IC
Employment Type
Contract
