Retention & Expansion (Cross-sell) (Manager)
Retention & Expansion (Cross-sell) (Manager)
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$ 119600 - 179400
1 Vacancy
Job Description
Grant Thornton is seeking a Go-to-Market Experience Manager - Retention & Expansion to join the team. Approved office locations can be found below.
As the Go-to-Market Experience Manager - Retention & Expansion in our GTM Experience & Platforms team you will get the opportunity to design and optimize post-sale client experiences during the retention & expansion phase of our client journey. You will be responsible for designing end-to-end client-centric experiences that are intuitive thoughtful pragmatic and follow UI/UX design best practices. Youll design these experiences using the direct perspectives of external clients and internal clients (including firm leadership staff etc.). Youll collaborate with cross-functional teams to translate designs into technical requirements to implement and deliver the experience. From day one youll be empowered by our collaborative culture and platforms to create meaningful experiences that resonate with clients and deliver measurable business outcomes.
Your Day-to-Day May Include:
- Leading the design of end-to-end client experiences for the retention & expansion stage (post-sales) of the client journey
- Analyzing customer insights (from external and internal clients) and behavioral data to identify pain points and opportunities for experience optimization
- Creating user flows journey maps and experience specifications that guide implementation across platforms
- Soliciting feedback and updating design iterations
- Translating complex business requirements into intuitive brand-aligned client experience solutions and technical requirements
- Partnering with Platform teams Analytics or others to translate experience designs into technical requirements for web CRM marketing automation third-party platforms etc.
- Collaborating with Experience counterparts to ensure seamless transitions and integration across the full client lifecycle
- Communicating experience to business stakeholders through intuitive presentations and consumable deliverables
- Staying current on industry best practices and emerging trends in B2B client experience design
- Other duties as assigned
You Have the Following Technical Skills and Qualifications:
- Bachelors degree in Marketing Business CX Design or related field; MBA or Masters degree preferred
- 4 years of experience in client/customer experience design digital marketing or strategy consulting; preferably within a B2B professional services setting
- Demonstrated expertise in journey mapping service design and user experience methodologies
- Strong understanding of marketing technology platforms including CRM marketing automation and content management systems
- Experience with data analysis and using insights to drive experience improvements
- Excellent communication skills with the ability to translate complex concepts for diverse audiences
- Exceptional project management capabilities and attention to detail
- Strong leadership skills with experience managing small teams and influencing cross-functional partners
- Strategic thinking with the ability to align experience designs to business objectives
- Can travel as needed
The base salary range for this position in the firms Chicago IL Downers Grove IL Denver CO and Baltimore MD offices only is between $104000 and $156000 per year.
The base salary range for this position in the firms Washington DC Bellevue WA Los Angeles CA Newport Beach CA San Diego CA and New York NY offices only is between $112300 and $168500 per year.
The base salary range for this position in the firms San Francisco CA and San Jose CA offices only is between $119600 and $179400 per year.
Required Experience:
Manager
Employment Type
Full-Time
