Service Designer
Service Designer
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1 Vacancy
Job Description
Service Designer
50000 - 60000pa
Methods Business and Digital Technology Limited
Methods is a 100M IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based we apply our skills in transformation delivery and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred safe and designed for the future.
Our human touch sets us apart from other consultancies system integrators and software houses - with people technology and data at the heart of who we are we believe in creating value and sustainability through everything we do for our clients staff communities and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Requirements
Your role
We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal.
Your responsibilities will include:
Researching and mapping the current service from the perspective of the customer the product team and the wider organisation
Running workshops to solve problems explore solutions and formulate ideas
Designing user journeys and artifacts such as service blueprints
Building prototypes to test solutions and ideas
Understanding interpreting and communicating user needs
Making sure that user needs are at the core of product development
Skills we are looking for
Talking about digital products and the GDS Service Standard in a way that people understand
Understanding how policy or technology constraints affect the development of your product and how digitalisation benefits the user
Experience helping the user-centered design team to work effectively together
Service design techniques for example blueprinting future blueprinting rapid ideation
Presenting and influencing decision makers
Planning and running workshops with stakeholders end users and/or front line service providers
Leveraging metrics and user feedback to define and refine services
We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget working with our experienced teams and mentoring.
Additional skills and behaviours
Skills that would also be useful in this role include:
Working in an agile environment
Experience advocating for fully accessible and inclusive services
Taking a proactive approach to addressing environmental issues embedding environmental responsibility in practices and standards and encouraging clients to consider innovative solutions within the scope of work
Taking a proactive approach to diversity equity and inclusion internally and with clients
The ability to solve complex problems for example sketching wireframing prototyping and usability testing
Distilling and visualising complex information simply
Experienced in using Sketch Figma Invision or similar design tools
Additional skills and behaviours
Skills that would also be useful in this role include:
Working in an agile environment
Experience advocating for fully accessible and inclusive services
Taking a proactive approach to addressing environmental issues embedding environmental responsibility in practices and standards and encouraging clients to consider innovative solutions within the scope of work
Taking a proactive approach to diversity equity and inclusion internally and with clients
The ability to solve complex problems for example sketching wireframing prototyping and usability testing
Distilling and visualising complex information simply
Experience in managing story development in tools such a as VSTS/Azure DevOps or similar
Ability to understand complex financial issues combined with deep analytical skills
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website . If you are unable to meet this and any associated criteria then your employment may be delayed or rejected . Details of this will be discussed with you at interview.
Benefits
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong inspiring and thought-provoking leadership
- A supportive and collaborative environment
Development access to LinkedIn Learning a management development programme and training
Wellness 24/7 confidential employee assistance programme
Flexible Working including home working and part time
Social office parties breakfast Tuesdays monthly pizza Thursdays Thirsty Thursdays and commitment to charitable causes
Time Off 25 days of annual leave a year plus bank holidays with the option to buy 5 extra days each year
Volunteering 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Discretionary Company Bonus based on company and individual performance
Life Assurance of 4 times base salary
Private Medical Insurance which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel season ticket loan cycle to work scheme
Employment Type
Full-Time
