Intake Coordinator - Temporary, Full-Time

Status:Temporary Full-Time (Maternity Leave Coverage until September 2026)
Work Location:Hybrid Vancouver B.C. (a minimum of 2 days in office)

Who we are

The British Columbia College of Nurses & Midwives (BCCNM) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses nurse practitioners registered midwives registered nurses andregistered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent ethical and meets the standards that society views as acceptable.

As western Canadas largest health profession regulator we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNMs commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada BCCNM has the opportunity to influence the health professionals we regulate as well as the broader health-care system to break the cycle of racism and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist and to support the health professionals we regulate to do the same.

What we offer you

We are delighted to be recognized as one of BCs Top Employers. It is more than a badge of honor its a reflection of our people and the purpose that drives us every day. At BCCNM were creating a workplace where flexibility equity growth and connection are not just values theyre part of how we work. Whether its through hybrid work options meaningful employee engagement or our commitment to reconciliation were building something that matters. This honor reflects our unwavering commitment to creating a workplace where people truly thrive.

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team you can expect to be working in a collaborative team-based environment and treated in a respectful and professional manner.

The expected starting base salary for this position is $77944 $81416 annually depending on a variety of factors including qualifications and experience. Once hired you will progress through a wider salary range over time as you continue to develop job knowledge skills and competencies for the role.

In addition to base salary the college offers a generous vacation and extended benefits package. As an employee you receive 100% employer-paid health and dental benefits. And we contribute to B.C.s Municipal Pension Plan to help you secure your retirement income after 1 year of your career with us you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver but youll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What youll be doing

Reporting to the Director Intake & Monitoring the Intake Coordinator (IC) works closely with other members of the Intake Team to manage the intake of complaints from members of the public registrants employers and others regarding the professional conduct of registrants. The IC conducts initial file reviews and preliminary investigations following receipt of complaints for the purpose of seeking clarification confirming intentions and assessing sufficiency of new complaints. The IC applies the Health Professions Act (HPA) the upcoming Health Professions and Occupations Act (HPOA) along with the application of Declaration on the Rights of Indigenous Peoples Act (DRIPA) and BCCNM bylaws and BCCNM policies to ensure incoming complaints are responded to appropriately.

Key responsibilities include:

1. Under the direction of the Director Intake & Monitoring implements and manages the steps necessary for the appropriate intake of complaints.
2. Advises the public and registrants about the complaints and investigation process in accordance with BCCNM policies.
3. Receives and responds to complaints or concerns about professional conduct or self-reports from nurses and conducts preliminary investigations into complaints
4. Under direction from Director Intake & Monitoring conducts initial complaint consultations and preliminary investigations following the receipt of complaints for the purpose of clarifying the complaint to establish sufficiency and triaging appropriately.
5. In collaboration with the monitoring team ensures that registrants meet the terms of consent agreements limits or conditions; and in accordance with the Inquiry Committees direction and under the direction of the Director Intake & Monitoring conducts investigation into breaches of consent agreement.
6. Under direction from the Director Intake & Monitoring and oversight from the Intake Advisor prepares reports for the Inquiry Committee for review and reports for the Registrar/CEO.
7. Prepares and sends information to legal counsel in response to requests for review by the Health Profession Review Board.
8. Contributes to the development of policy and procedures to ensure the consistent and appropriate intake of complaints.
9. Participates in intake team meetings to ensure consistency in assessment and management of complaints; escalates issues to the Director Intake & Monitoring as required.
10. Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BCs health care system.

Your education & skills

• Bachelors degree in a relevant field such as nursing health administration social work counselling or conflict resolution or a bachelors degree in a related field with experience in paralegal studies conflict analysis and management mediation alternative dispute resolution (ADR) or investigative practices.
• Three to five years of experience in a relevant setting such as an administrative tribunal or a regulatory body or professional practice environment.
• Ability to accurately interpret legislation bylaws and policy supported by sound critical thinking and analytical skills.
• Excellent oral and written communication skills required to ensure clear communication with registrants healthcare agencies and employers and the public.
• Excellent interpersonal skills and conflict management skills are essential. The ability to work with individuals to minimize confrontation and to focus on problem solving in order to achieve mutually satisfactory resolution to issues is required.
• Working level knowledge and experience using current versions of MS Office MS CRM Dynamics and MS SharePoint.
• Knowledge of the Health Professions Act (HPA) Health Professions and Occupations Act (HPOA) Declaration on the Rights of Indigenous Peoples Act (DRIPA) and BCCNM bylaws is an asset.
• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts including social economic political and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commissions 94 Calls to Action (2015) the In Plain Sight Report (2020) and Reclaiming Power and Places Calls for Justice (2019)) is an asset.
• Demonstrated understanding of equity diversity inclusion and cultural humility as they apply to health care is an asset.

How to Apply

If you are interested in this position please apply online by 11:59pm on July 27 2025. This opportunity will remain posted until filled; however priority consideration will be given to those who apply by the deadline. To apply and see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives please visit our website atCareers at BCCNM.

Collection Notice

To apply to a job posting you need to create an online account with BCCNM. To create an online account as well apply for a job posting youll be asked to provide personal information.

The BC College of Nurses and Midwives (BCCNM) collects your personal information for the purposes of creating your online account as well as for recruiting evaluating and selecting employees. The legal authority for collecting this information is under section 26 British Columbias Freedom of Information and Protection of Privacy Act. If you have any questions about the Collection Notice please contact .

Please note:BCCNM no longer requires staff contractors board and committee members and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.

In the event of a Public Health Order being issued the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well-being of our employees and the community partners we work with consistent with the duty of the College to serve and protect the public.