Learning Technology Services Technician, Full Time

Job Opportunity

At the Algonquin and Lakeshore Catholic District School Board we are guided by a strong system of values that promote dignity and respect for every individual. We believe diversity makes us stronger and are committed to removing barriers and creating a workplace that is inclusive and welcoming to people of all backgrounds cultures genders and abilities.

Job Title:

Learning Technology Services Technician Full Time

Job Posting Number:

CUPE#LTST

Eligibility:

This position is open to all CUPE employees. Preference will be granted in accordance with the Collective Agreement for CUPE local 1479 to permanent internal candidates. Temporary employees will have their applications considered prior to external applicants.

Closing Date:

July:00pm

Full Time Equivalent:

1.0 FTE

Assignment:

Effective date to be determined.

Permanent 12 Month.

Working 8 hours per day 5 days per week.

About the ALCDSB

The Algonquin and Lakeshore Catholic District School Board serves approximately 12000 students employs over 1400 full-time equivalent staff and covers a geographical area of more than 16000 square kilometers (Whitney in the North Picton in the South Trenton in the West and Kingston in the East).

The ALCDSB builds faith-filled learning communities where each member is loved inspired and successful.

Position Summary

Reporting to the Manager of Learning Technology Services the LTS Technician provides exceptional customer service to end users of the Board by performing remote trouble shooting support for all locations. They will plan install configure and maintain the LAN for the Board as well as technology equipment including laptops desktops projectors audio visual devices PA and phone systems projectors and cameras. The incumbent will be a self-starter that takes initiative to improve the service provided by the LTS department. The LTS Technician is also responsible for providing remote and onsite technical assistance and support related to computer systems hardware or software. They respond to queries run diagnostic programs isolate problems and determine and implement solutions.

Qualifications

• Two-year post-secondary Computer Networking or Technical Support related diploma and/or equivalent work related experience;
• Customer Service Certification or equivalent training;
• Current Windows Desktop Certification;
• 3-4 years of related experience in an IT environment;
• Relevant vendor training for authorized service (certification);
• Previous experience with network hardware and software;
• Proven ability to acquire and implement new technologies;
• Excellent customer service skills;
• Excellent interpersonal and communication skills;
• Superior conflict resolution trouble shooting and time management skills;
• Ability to think and react quickly;
• Proven ability to produce clean and concise documentation;
• Must possess a valid drivers license and have access to a vehicle to travel and provide service throughout the district

Communication

Shares and receives information and ideas in a variety of ways and adapts to the needs of the audience to ensure the message is understood.

Innovation

Creates develops and implements new processes or services with the aim of improving the learning community for all.

Interpersonal Relations

Displays characteristics and personal attributes that enhance communication and interactions. Establishes and maintains harmonious professional relationships by demonstrating respect and sensitivity to all.

Leadership

Motivates groups of people while maximizing the efforts of others to achieve a common goal.

Planning and Organization

Plans organizes and coordinates time resources and tools to meet established goals.

Professional Integrity

Models strong ethical or moral principles and always follows them regardless of who is present.

System Thinking

Sees acknowledges and contributes to the shared mission and vision of the Board. Approaches all work done within ALCDSB as being part of a larger system that is inter-related with strategic plans. Understands that work done in one part of ALCDSB impacts a variety of groups inside and outside of the Board.

What we offer

• Extensive benefits; health drug vision dental and health care spending account
• Employee and Family Assistance Program
• Staff Wellness resources
• Ongoing learning and career growth

Applicants will only be accepted through Apply to Education.

As a condition of employment the successful candidate must provide a Criminal Background Check (CBC) with vulnerable sector screening current within six months of date of hire.

In compliance with the Accessibility for Ontarians with Disabilities Act (A.O.D.A.) we will make the necessary accommodations for applicants who require accommodations. Please contact the Human Resources Department by email to make an accommodation request.

All information received relating to a candidates required accommodation will be addressed confidentially by Human Resources.

While we thank all those who have applied only those candidates selected for an interview will be contacted.