In Office Customer Service Representative â Mortgage Experience required
In Office Customer Service Representative â Mortgage Experience required
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Job Description
Customer Service Representative Mortgage Servicing (Onsite Full-Time)
Location: Onsite in Lansing MI
Schedule: MondayFriday 8:30 AM 5:00 PM EST
Compensation: $21.00$22.00 per hour (non-exempt)
Bonus eligible
About the Role:
Were hiring a Customer Service Representative to join a mission-driven mortgage servicer supporting affordable housing programs. This is a full-time onsite position based in Lansing MI where youll play a key role in ensuring timely accurate servicing of mortgage loans and delivering excellent customer support to homeowners.
This role is best suited for someone who enjoys talking to people can handle a high volume of phone activity and has strong attention to detail. Youll work closely with the Loan Servicing Manager and be part of a collaborative team environment.
Key Responsibilities:
Answer incoming phone calls and return voicemails in a timely professional manner
Process mortgage payments from lockbox and PayNearMe systems
Manage insurance disbursement files and maintain accurate records
Provide responsive and courteous support to customers and affiliate partners
Assist with general loan servicing tasks and participate in team projects as needed
Maintain compliance with applicable state and federal loan servicing regulations
Uphold customer confidentiality and demonstrate professionalism at all times
Requirements:
Minimum 2 years of experience in mortgage loan servicing
Strong phone communication skills must be comfortable speaking with customers regularly
Proficiency in Microsoft Excel and Word
Strong time management organization and follow-through
Self-motivated and able to work independently with minimal supervision
Must be accurate reliable and adaptable to changing needs
Experience working with insurance or payment processing is a plus
Bilingual ability is a plus but not required
Must be comfortable participating in occasional training or travel
What Makes This Role Unique:
This position plays a vital part in maintaining a smooth and respectful borrower experience. If youre someone who doesnt mind answering phones and thrives in a steady process-driven environment this could be a great fit.
If your background aligns with our clients needs one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters.
Unfortunately due to high volumes of applicants we may not be able to respond to those who are not a fit. If you do not hear from us regarding this application please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.
Required Experience:
Unclear Seniority
Employment Type
Hourly
