MS Dynamics D365 Retail Functional Consultant

Job Description:

DXC Technology Egypt is seeking an experienced Microsoft Dynamics 365 Retail Functional Consultant with deep expertise in Point-of-Sale (POS) systems to join our Modern Application Development Group. This team plays a vital role in delivering end-to-end digital transformation projects for our retail clients. As a Retail Consultant you will lead the implementation and optimization of D365 Commerce and POS solutions working closely with business stakeholders and technical teams to design customer-centric retail experiences.

Responsibilities

• Lead the implementation and configuration of Microsoft Dynamics 365 Commerce (Retail) modules including POS (MPOS/CPOS) Store Management Pricing Promotions Loyalty and eCommerce integration.
• Conduct workshops and gather detailed business requirements related to retail operations store processes merchandising and omnichannel sales.
• Translate retail business requirements into scalable D365 Retail solutions aligned with best practices and Microsoft standards.
• Define business processes create functional design documents (FDDs) and support solution architecture in collaboration with technical teams.
• Drive system testing UAT training sessions go-live and post-go-live support in retail and POS environments.
• Coordinate with technical teams to support POS device setup extension requirements and integration with payment gateways or fiscal printers.
• Manage retail-specific data entities such as assortments catalogs channels and registers.
• Guide customers on hardware recommendations for POS terminals peripherals (printers scanners cash drawers) and offline scenarios.
• Act as a subject matter expert for store operations omnichannel order processing and retail back-office activities.
• Maintain strong client relationships through value-driven consulting stakeholder engagement and proactive support.

Desired Skills and Qualifications

• 5 years of hands-on experience in Microsoft Dynamics 365 Retail/Commerce implementations.
• Proven experience with POS setup configuration and deployment (MPOS/CPOS architecture).
• Strong understanding of retail business processes: pricing promotions loyalty inventory control store replenishment and omni-channel sales.
• Deep knowledge of Retail HQ Store Commerce Hardware Station and Retail peripherals configuration.
• Experience in conducting fit-gap analysis and translating requirements into solution designs.
• Familiarity with Commerce Channel Configuration Retail Workflows Payment Connectors and Fraud Protection.
• Proficiency in writing FDDs business process flows and test cases for retail modules.
• Knowledge of integration between D365 Retail and external eCommerce or ERP systems (Finance/Supply Chain).
• Experience working with global retail clients.

Nice to have skills:

• Exposure to Power Platform for retail automation or reporting.
• Familiarity with ISVs like LS Retail or Omnichannel extensions.
• Experience with D365 eCommerce site builder and storefront configuration.
• Basic understanding of X or Commerce SDK for POS extension collaboration.

Soft Skills:

• Excellent communication and presentation skills.
• Strong customer engagement and stakeholder management capabilities.
• Analytical mindset with attention to process optimization and user experience.
• Ability to work independently and collaboratively in a dynamic project environment.
• Proactive problem-solver with a client-first attitude.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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