Client Operations Manager
Client Operations Manager
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$ 91000 - 124000
1 Vacancy
Job Description
Noom is on a mission to help people live better longer. Were a consumer-led digital health company connecting people to content coaching community and clinicians to build lasting habits and live healthier lives. Were a high-growth organization powered by science technology and world-class talent. When you join Noom on any team whether fully-remote or in one of our offices youll see the impact of your work on the world.
Our Business Operations & Strategy Team
At Noom the Business Operations & Strategy team is an agile group of operators and strategists within the Healthcare organization who partner across the entire business to unblock growth scale best practices and keep the engine running smoothly. We pride ourselves on rolling up our sleeves supporting one another and celebrating wins big and small.
Health plans and strategic channel partnerships are the growth engine behind Noom Health our B2B business line. They give us the distribution power to put Nooms evidencebased behavior change programs into the hands of millions of covered lives and generate cost savings and positive health outcomes for the plans and partners. Every new client we activate represents a meaningful business opportunity and a chance to improve population health at scale. Flawless operations are what transform those opportunities into reality.
About the Role
Noom Health is looking for a Client Operations Manager to own the day-to-day operations that keep our health plan and channel partner programs running smoothly. Youll turn complexity into clarity so our partners (and their members) have a seamless experience from launch through renewal. Youll be the connective tissue between Customer Success Product Engineering Marketing Finance and external stakeholdersbuilding repeatable processes safeguarding data flows and jumping in when something goes sideways.
You Will
- Manage partner operations Oversee and optimize the full lifecycle of operational workflows for assigned health plans and strategic partnership clients serving as the primary operational point of contact for both internal and external stakeholders.
- Stand up and maintain eligibility operations Scope partner-specific requirements define file cadences and connection methods (SFTP API etc.) lead user-acceptance testing and pre-launch validation monitor files post-go-live and support changes and updates.
- Serve as the claims-billing operations liaison Support system setup with our Revenue Cycle Management (RCM) team track and report on denials and CPT code patterns and troubleshoot issues with our claims vendor and plan stakeholders.
- Lead marketing file workflows Scope and implement partner-specific email processes and build launch toolkits so campaigns hit the right members at the right time.
- Manage client escalations and inquiries Act as the primary bridge between Customer Support and Account Management when eligibility data or billing issues arise; Develop SOPs and escalation protocols to ensure rapid and consistent handling of member and partner concerns.
- Own reporting infrastructure Set reporting standards automate data feeds and support development of Quarterly Business Reviews (QBRs) with performance data and actionable insights; Track and report on SLAs.
- Create & maintain technical and process documentation Own documentation for implementation checklists file specs protocols and SOPs; Codify best practices and identify areas for continuous improvement.
About You
Youre a process-obsessed operator who loves partnering across functions to make messy problems disappear. You balance strategic thinking with an eye for the tiniest data discrepancy and youre comfortable translating technical jargon for non-technical audiences. Most importantly you thrive in an environment where priorities shift quickly and success is measured in partner satisfaction and operational uptime.
You Have
- 5 years in client operations implementation or revenue operationsideally with health plans or digital-health partnerships
- Proven experience managing eligibility feeds EDI/API integrations or other healthcare data pipelines
- Working knowledge of claims billing or RCM processes and related compliance requirements
- Fluency in Excel/Sheets plus a BI or visualization tool (Looker/Tableau) to build and automate reporting
- Strong project-management chopsyouve run UAT cycles maintained RAID logs and can juggle multiple go-live timelines
- Exceptional written and verbal communication; you can create crisp SOPs and influence cross-functional teams without authority
A bias for action comfort with ambiguity and a passion for improving population health through tech-enabled solutions
What Makes This Job Amazing
- Youll be at the forefront of scaling Nooms B2B operationsturning partner complexity into streamlined high-impact systems.
- Your work will directly support the health outcomes of thousands of members and the success of our strategic partnerships.
- Youll collaborate with smart driven teammates across Product Engineering Marketing and Customer Success in a fast-paced mission-driven environment.
- Youll have the autonomy to build and optimize processes from the ground up making a measurable impact from day one.
Compensation Details
- The US base salary range for this full-time position is $91000 - $124000.
- The range displayed on each job posting is based on Nooms estimate as of the date of publication and reflects the minimum and maximum target for the position across all US locations. The actual placement of the candidate within the range is based on factors including but not limited to relevant experience assessment of functional skills and behavioral competencies and scope. This range is not inclusive of any discretionary bonus or equity package.
- Noom currently offers a comprehensive and generous total rewards package. This package generally includes discretionary performance-based bonus stock awards healthcare & retirement benefits paid holidays paid time off disability benefits and various wellness programs etc.
Location
- By applying to this position you will have an opportunity to share your preferred working location from the following:
- In-office Locations:
- New York NY USA
- Princeton NJ USA
- Remote location(s): United States with ability to work Eastern or Central Time Zone-aligned hours strongly preferred.
More About Noom
Noom is a leading whole-person health platform on a mission to help people live better longer. We combine personalized medication with the science of behavior change and psychology to help people build lasting habits and live longer healthier lives. With nationally-recognized holistic programs spanning weight diabetes prevention GLP-1 support menopause longevity and more we serve millions through health plans employers and direct-to-consumer offerings. As a trailblazer in the world of health and wellness Noom makes healthy living easy fun and deeply rewarding.
Join us in shaping the future of health. Whether youre remote or in-office youll be part of a passionate mission-driven team working to make the world a healthier placeone habit at a time.
Noom is proud to be an Equal Opportunity Employer and all applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion caste national origin physical or mental disability protected veteran status age or any other characteristic protected by applicable law. Noom is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities.
Required Experience:
Manager
Employment Type
Full Time
