Software Engineer in ServiceNow team, Product Support Services (IGT1 Lanka: Sitecore)
Software Engineer in ServiceNow team, Product Support Services (IGT1 Lanka: Sitecore)
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Job Description
About the role:
Sitecores ServiceNow engineering team builds and evolves the digital support ecosystem that our partners and customers rely on Sitecore Support & Self-Service Portal Sitecore Community Sitecore Knowledge Base. Our team plays a critical role in enabling Sitecores global support organization to deliver high-quality efficient services.
As a Software Engineer in this team youll own the end-to-end development of the new features customization of ServiceNow applications crafting workflows user interfaces and REST integrations with CRMs inventory systems and other Sitecore infrastructure.
The ServiceNow team is at the forefront of introducing AI capabilities into Sitecores support workflows. Youll have the opportunity to help build AI agents intelligent knowledge recommendations automated triage processes and many other AI capabilities and workflows that leverage latest LLM developments to streamline issue resolution and customer support. Beyond AI the team tackles a wide variety of challenging enterprise-grade projects from new application rollouts to performance tuning and security hardening.
To ensure continuous availability of our critical support systems the role may require participation in a 24x7 on-call rotation or scheduled weekend work all in compliance with local labour regulations.
Qualifications :
Preferred Skills and Experience:
- 2 years of hands-on ServiceNow development and customization (server- and client-side scripting Business Rules Script Includes UI Actions Client Scripts UI Policies Update Sets Import Sets Transformation Maps etc.)
- Experience with Flow Designer building Service Portal widgets and UI Builder applications.
- Strong JavaScript (ES6) skills and familiarity with AngularJS/ServiceNow UI frameworks.
- Understanding of core ITSM/CSM modules (Case Incident Problem Change Request Knowledge Management).
- Excellent problem-solving skills clear written and verbal communication ability to collaborate across the teams.
- Willingness to participate in a 24x7 on-call rotation and occasional weekend or after-hours support.
Experience in the following would be a plus:
- Experience in integrating ServiceNow with external systems (CRMs Identity Providers etc.) for inbound and outbound data flow.
- Hands-on integration of large language models (GPT-based agents Azure OpenAI Azure AI Search etc.) into business workflows.
- ServiceNow Certified System Administrator Certified Application Developer or other platform certifications.
- Front-end development frameworks beyond ServiceNow (React etc.)
- Performance tuning security hardening and architecture design of high-volume enterprise ServiceNow instances.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
