Assistant Manager
Assistant Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a dynamic confident and highly organized leader ready to make a significant impact
We are currently seeking a motivated Front Office Assistant Manager to join our vibrant Front Office team. This role comes with a high level of responsibility offering an exciting opportunity to showcase your leadership skills and contribute directly to exceptional guest experiences.
Key Responsibilities:
- Oversee and manage the day-to-day operations of all Front Office functions ensuring smooth coordination across all hotel departments.
- Act as a Manager-on-Duty in the absence of senior management holding responsibility for the efficient running of the entire hotel.
- Supervise all guest arrivals and departures ensuring efficient room allocations and seamless check-in/check-out processes.
- Maintain regular and effective liaison with Maintenance Housekeeping and Reservations departments to ensure guest requests and operational needs are met accurately and in a timely manner.
- Ensure full and accurate utilization of all Front Office systems producing a range of accurate reports to meet operational needs.
- Maintain comprehensive knowledge of emergency procedures and general health and safety protocols ensuring compliance and preparedness.
- Lead motivate and manage a diverse team of Front Office team fostering a positive and productive work environment.
- Contribute to the ongoing coaching training and development of the Front Office team.
- Effectively manage and reconcile daily financial transactions and hotel trading accounts.
- Prepare review and analyze daily reports and statistical information ensuring accuracy and compliance with service standards and auditing requirements.
- Ensure all hotel and brand standards are consistently maintained profitability is maximized and guest needs are anticipated and met.
- Ensure the delivery of an exceptional guest experience actively engaging with guests and proactively resolving any concerns or complaints.
- Promote hotel services and facilities identifying and actioning upselling opportunities.
- Ensure the safety and security of hotel guests and their property adhering to established protocols and emergency procedures.
You must be able to work a rotating roster including weekends and public holidays with a range of shifts including Morning Evening and Overnight shifts.
Qualifications :
You will also have:
- An LCQ certificate
- A GM certificate or willingness to obtain soon
- A full new Zealand divers license
- 1 year manager experience (preferably in hotels)
- Good knowledge of Opera Cloud
- Excellent attention to detail
- Excellent verbal and written communication skills
- A good understanding of emergency procedures
Additional Information :
Benefits:
- Free staff meal provided during shift
- Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
- Annual reward of a free nights accommodation at the hotel (did we say there is breakfast and dinner included)
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
- Accors refer-a-friend bonus
- Accors Parental Leave Scheme
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
