IN_DCIN_Assistant Manager/Executive/Engineer_Field Service_Bangalore
IN_DCIN_Assistant Manager/Executive/Engineer_Field Service_Bangalore
Posted on :
18-07-2025
Employer Active
1 Vacancy
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Job Description
Job Responsibilities
- Site visits at customer locations for technical solutions trouble shooting installation & commissioning.
- Handling inbound calls from customers with various technical complaints on Rexroth products and services.
- Associating with customers in conversation over phone MS teams skype WhatsApp or email to determine the type of complaint and support through site visits to resolve the complaint.
- Collaborating with other departments like sales application design quality manufacturing and logistics for support if complaint related to department.
- Supporting fellow Service team members as needed to ensure customer service support delivery on time.
- Generating tickets & CS Notifications and assign to responsible department and follow up for solution and ensuring the closure of ticket in defined time.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Position Criteria
- Excellent communication and interpersonal skills.
- Strong analytical aptitude and complex problem-solving skills.
- Intermediate/advanced knowledge of Microsoft office applications.
- Strong exposure working on SAP like MM module and PRP Module.
- Effective time management prioritization and project management skills
- Knowledge and practice of safety precautions related to working with hydraulic electrical and electronic equipment.
- Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
Qualifications :
Required (Basic) Qualifications:
- Diploma/Bachelors degree in mechatronics or mechanical with 5 - 8 years of experience in hydraulic field like installation & commissioning of hydraulic power packs trouble shooting of hydraulic problems & components i.e. Pumps motors valves cylinders.
- Good functional knowledge of hydraulic components like valves pumps proportional & servo valves pumps and cylinders.
- Have ability to read and understand the hydraulic circuit diagrams.
- Experience in testing troubleshooting evaluating and servicing of hydraulic components and systems.
- Experience piping execution and should be familiar with pickling flushing processes.
Additional Information :
Knowledge / Specialization / Experience / Expertise required in the areas like:
Technical know-how of hydraulic system
commissioning trouble shooting customer
complaint handling. Know-how of M.S Office and
other soft skills. Good communication skills.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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