Technology Support Analyst
Technology Support Analyst
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$ 80000 - 90000
1 Vacancy
Job Description
We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.
About Us
Skadden Arps Slate Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation intellect teamwork and tenacity our lawyers deliver the highest quality advice and novel solutions to our clients legal issues. We are known for handling the most complex transactions litigation/controversy issues and regulatory matters as well as for the strong partnerships we build with clients and each other. Our attorneys who reflect a broad range of experiences and perspectives work together seamlessly across 50-plus practices and 22 offices in the worlds major financial centers.
The Opportunity
We are seeking a Technology Support Analyst to join our Firm. This position will be based in our Wilmington office. This individual will provide technology support to the local office for areas including software hardware infrastructure network services mobile and remote services audio visual telephone and security systems. Provides a high level of customer service accurate reporting and teamwork with other local technology professionals as well as the Firms central resources in White Plains. Works under the direction of the Technology Support Manager. The hours of this position are Monday Friday 9:00 am 5:30 pm.
Responsibilities
- Responds to local helpline support tickets and e-mail assesses problems and offers assistance logs all calls into the Firms call logging systems and resolves or escalates as appropriate.
- Provides application support for both local installations and Citrix-based applications.
- Assembles installs configures tests images troubleshoots and repairs hardware and peripherals including but not exclusive to computers printers scanners mobile phones and wifi devices audio visual equipment and software reprographic and cost recovery network interfaces security network interfaces and other equipment and applications as required.
- Provides assistance and advice on technology allowance purchases for attorneys.
- Provides support troubleshooting and repair for laptops and desktops.
- Assists with remote site access.
- Maintains data room components data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
- Supports all personnel adds moves and changes.
- Services documents and provides loaner equipment in accordance with Firm policies.
- Maintains accurate inventory records.
- Establishes and maintains effective working relationships with clients attorneys and staff.
- Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed
- Helps to maintain Firm policies and procedures in relation to computer technology.
- Provides basic induction training on technology systems mobile device usage and basic software usage.
- Provides software training based upon modules created by the global training department
- Provides a consistent and high level of customer service.
- Demonstrates effective interpersonal written and verbal communication skills to facilitate effective work relationships with others.
- Manages Firm resources responsibly.
- Complies with and understands Firm operation policies and procedures.
- Performs other related duties as assigned.
Qualifications
- Thorough working knowledge of Microsoft Office Suite Citrix PC and Mac Environments eDocs DM Blackberry and other mobile devices DTE Litera ChangePro General Desktop Environments Operating Systems- Windows and Mac
- Ability to apply logic reasoning analysis and interpretation skills to resolve problems
- Ability to maintain continuous concentration alertness and attention to detail
- Basic understanding of hardware and software used for building security systems
- Knowledge of relevant firm computer software programs (e.g. Outlook Excel PowerPoint) with the ability to learn new software and operating systems If Applicable
- Demonstrates effective interpersonal and communication skills both verbally and in writing
- Ability to handle multiple projects and shifting priorities
- Ability to handle sensitive matters and maintain confidentiality
- Ability to organize and prioritize work
- Ability to work well in a demanding and fast-paced environment
- Ability to work well independently as well as effectively within a team
- Flexibility to travel
- Strong customer service skills
- Flexibility to adjust hours and work the hours necessary to meet operating and business needs
Education and Experience:
- High school diploma or equivalent
- Minimum of three years of related work experience inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications hardware and software
Culture & Life at Skadden:
What makes Skadden special is our people and the culture community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firms success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.
Benefits
The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.
- Competitive salaries and year-end discretionary bonuses.
- Comprehensive health care (medical dental vision) savings plan/401(k) and voluntary benefits.
- Generous paid time off.
- Paid leave options including parental.
- In-classroom remote and on-demand learning and professional development opportunities.
- Robust well-being classes and programs.
- Opportunities to give back and make an impact in local communities.
Salary Details
$80000 - $90000EEO Statement
Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including but not limited to race color religion creed sex national origin ancestry age alienage or citizenship status marital or familial status domestic partnership status caregiver status sexual orientation gender gender identity or expression change of sex or transgender status genetic information medical condition pregnancy childbirth or related medical conditions sexual and reproductive health decisions disability any protected military or veteran status or status as a victim of domestic or dating violence sexual assault or offense or stalking.
Applicants who require an accommodation during the application process should contact Lara Bell at .
Skadden Equal Employment Opportunity Policy
Skadden Equal Employment Opportunity Policy
Applicants Have Rights Under Federal Employment Law
Applicants Have Rights Under Federal Employment Law
In accordance with the Transparency in Coverage Rule
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Required Experience:
IC
Employment Type
Full-Time
