Senior Process Associate Customer Service Representative On site Richardson TX
Senior Process Associate Customer Service Representative On site Richardson TX
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Salary Not Disclosed
1 Vacancy
Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Job Description:
Inviting applications for the role of Senior Process Associate-Customer Service
Representative (On site at the Richardson Delivery Center)
About the role
The Customer Support team is the first point of contact for all our customers. We are
responsible for providing excellent customer service through identifying issues
quickly providing effective solutions educating the customer to reduce future
avoidable contacts owning the customer query until resolved or escalating to the
correct team. The customer service team identifies improvement opportunities
aligned to our key objectives such as Customer Agent Impact Score (CAIS) First
Contact Resolution (FCR) & transfers.
Our customer support team is the first port of call for customers. It is vital we deliver
excellent support to ensure we remain the most trusted cryptocurrency platform.
Responsibilities
The Customer Support team is the first point of contact for all our customers.
We are responsible for providing excellent customer service through identifying issues quickly providing effective solutions educating the customer to reduce future avoidable contacts owning the customer query until resolved or escalating to the correct team.
The customer service team identifies improvement opportunities aligned to our key objectives such as Customer Agent Impact Score (CAIS) First Contact Resolution (FCR) & transfers.
Our customer support team is the first port of call for customers. It is vital we deliver excellent support to ensure we remain the most trusted cryptocurrency platform.
Qualifications we seek in you!
Minimum Qualifications
Experience with different channels of support primarily voice email and messaging (at least 1 year of experience in one of the above)
Strong interpersonal analytical and communication skills; must be fluent in the English language (strong oral and written English language skills)
Experience working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
Flexible and adaptable to the evolving needs of a high-growth and fast paced environment and open to shift changes.
Detail-oriented with strong customer focus
Preferred Qualifications
Experience working in a FinTech/Crypto environment/company
Strong problem-solving and decision-making abilities
Ability to multitask prioritize and manage time effectively
Familiarity with customer relationship management (CRM) systems and practices
Interest in the crypto economy
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
The approximate annual base compensation range for this position is $22.25 per hour. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity
Location-based Roles Los Angeles California based candidates are not eligible for this role. Richardson TX area candidates are eligible for this role only.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
