Product Support Analyst, Benefits Experience & Technology (BXT)

We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazons benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be adept in developing and implementing change management strategies that improve operational efficiencies and employee experience.

Key job responsibilities
Regularly assess with regional benefit leaders on -new benefit program roadmap changes to existing programs and any opportunities to drive process efficiencies
Lead implementation of change requests track and document change requests from benefit leaders
Work closely with functional leaders operations vendor partners internal stakeholders to finalize priority scope system gaps and timelines for implementation
Conduct regular reviews and monitor the progress of the change right from initiation stage till go live
Actively participate and lead the change and/or improvement of benefit programs and processes. Establish cross functional partnerships within your assigned stakeholders identify gaps in system configuration and reporting and partner with operations and technology service partners to resolve.


A day in the life
Daily Stand-Up (Agile Environment): Start the day with a team stand-up meeting to review progress on ongoing projects discuss blockers and align on priorities for the day. Collaborate with cross-functional teams including developers designers and business stakeholders to ensure everyone is on the same page
Requirement Gathering: Meet with business stakeholders to gather and refine requirements for upcoming product feature changes or technology roadmap initiatives.
Project Management Tasks: Use project management tools (e.g. ASANA and JIRA) to update project plans track progress and ensure milestones are being met.

- Experience with HR processes and systems
- Minimum 2-3 years experience in executing product feature change requests/technology roadmap from requirement gathering to go live
- Skilled at cross functional collaboration; strong influencing and negotiating skills
- Proven ability to identify and propose technology options and drive decision-making that balances business and technical requirements
- Ability to conduct root cause impact analysis and execute a successful product roadmap
- Excellent problem-solving analytical and critical-thinking skills.
- Exceptional communication and interpersonal skills with the ability to build strong relationships across all levels of the organization.
- Familiarity with project management methodologies including Agile and Waterfall

- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Minimum 1-2 years experience in HR domain related products like Mercer Darwin Psoft etc
- Should have a deep understanding of employee life events personal information job & comp events and its associated impact with benefit administration both upstream and downstream
- Proven ability to work in a fast-paced environment and manage multiple priorities effectively.
- Bachelors degree in Business Administration Information Technology or a related field

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